Reception and Sales

Job Description

Job Description

[THIS IS A PART-TIME POSITION]

IF YOU ARE AN AMAZING PEOPLE PERSON, RECEPTIONIST, AND COMFORTABLE WITH SALES...

READ ON IF YOU'RE PASSIONATE ABOUT PROVIDING WORLD-CLASS SALES & SUPPORT TO A SMALL WOMAN-OWNED BUSINESS THAT GIVES BACK TO THE COMMUNITY WHILE PROVIDING PAIN RELIEF & WELLNESS CARE.

SKILLS MATCH OVERVIEW:

• You love wearing multiple hats, handling all the various aspects of a family-run business with multiple verticles.
• You love being an integral part of a small yet stellar team.
• You're comfortable booking clients by phone, speaking with other healthcare professionals, and making both cold and warm calls.
• Email is easy, and you know the art of subject lines to get them opened by the right people.
• You're knowledgeable on how to effectively use prompts in AI for complex tasks and projects, and incorporate AI when needed, without it doing 'the thinking' for you.
• You're a super ethical salesperson with experience and heart, so clients are served (offered) the perfect solution for their needs and desires.
• You have sold services or products over $5000, and understand current sales and marketing approaches using "consultative selling."
• You may be familiar with Hormozi's CLOSER approach, and if you're also familiar with the strategies of Travis Sago, Jay Abraham, or Chet Holmes, that earns you extra points.
• ... While your shining warmth is the welcoming face at the front desk in our San Francisco physical location, you will also be responsible for generating new local and national business, and following up with past clients and vendors.
• Creating graphics in Canva makes you happy.
• Editing videos using the latest software is also a nice addition to your skill set.
• You're excellent at providing top-notch in-person support to clinic clients, therapists, and referring partners, as well as for our online education and coaching programs for healthcare professionals that our director, Irene Diamond, offers.

OUR BRAND, DIAMOND WELLNESS, PROVIDES:

• PAIN RELIEF & WELLNESS Therapeutic services in our San Francisco clinic
• CLINICAL CONTINUING EDUCATION for providers, clinics, spas, and therapists online and in-person, both nationally and locally
• BUSINESS SUCCESS COACHING for providers, clinics, spas, and therapists online and in-person, both nationally and locally
• CORPORATE WELLNESS PROGRAMS for corporations, organizations, private companies, and group events, online and in-person, both nationally and locally

YOU HAVE A:

• Big heart with a love for life.
• Brilliant ability to engage people in person, over the phone, or in writing in a warm, genuine way to deliver world-class, over-the-top customer service.
• Strong education and/or experience in sales, copywriting for social media as well as web copy, sales pages, and email promotions.
• Proven performance history of business development and able to see the possibility and potential in every interaction to grow a business.
• Love for being a part of a big mission to end people’s physical pain, improve their lives, and support other practice owners.
• Desire to be a part of a small, dedicated in-person team for years to come.

Our Mission and Purpose:

• To change the way people in pain feel. No more "I guess I must live with it."
• To provide pain relief and improved quality of life for clients across the globe via in-person and virtual therapeutic services and programs.
• To provide business support and education for clinicians and health and wellness service providers who, in turn, support their clients and patients to find pain relief, improved mobility, increased wellness, and overall greater quality of life!

>> Diamond's 7 Core Business Values. <<

Do they match your values?

• 1) Be Brilliant in all you do, say, and be. Surround ourselves and others with brilliance. Ask yourself, “Is it brilliant?" as a gauge to determine if it or we can be improved. — If it can be improved, seek authorization to improve, or do it on the spot if it’s small! (personal and professional growth, no excuses, no justification.) 100% on it, 100% of the time!
• 2) Positive, Optimistic & Loving. Every day is a great day. No gossiping & no complaining!
• 3) Above & Beyond! Over-deliver for DWC, clients, team, environment & community
• 4) Personal Responsibility! Treat our business as your own; own your mistakes. Be mindful of our business reputation and client clinical outcomes. Reduce or eliminate expenses to improve the profit and loss (P&L) statement.
• 5) Speak Up: Positive or Negative, in real-time. Find solutions rather than complaints.
• 6) Support the business through our charitable contributions, such as our We Give Back monthly program, donations to local and national organizations such as Suicide Prevention.org, P.E.T.A., global sustainability, and children's services.
• 7) Get Shiz Done While Having Fun! Fast, Accurate Action to Completion!

IF YOU CAN SAY YES TO ALL SEVEN CORE VALUES, please keep reading.

• This job requires an exceptional team player who enjoys interacting with the owner and 2-3 other team members, while also supporting our clients.
• This dynamic role is currently part-time, but it can become full-time for the best-fit candidate who can support the business's needs as we grow.
  Please confirm you can work either Mondays and Wednesdays: 10:30 - 3:00 or Mondays and Wednesdays: 3:00-8:15 pm, and either Saturdays or Sundays: 10:30am. - 6:15pm. There may possibly be some Fridays needing coverage between 11:00am and 5:00pm]

Responsibilities:

The primary role of this position is to manage our three businesses through detailed outreach and follow-through, exceptional sales, and customer support.

The secondary role is to provide front-desk services that support theoperation and growth of the brick-and-mortar business.

• Handle sales and marketing for in-person and digital programs and events.
• Greet, assist, and accommodate clients and visitors courteously and with a positive attitude over the phone, in person, by email, or through online booking software, consistently demonstrating professionalism, humor, accuracy, and a high level of service.
• Communicate and sell therapy plans, products, programs, appointments, and memberships. (ethical service - no hard pressure)
• Field internal and external general questions and inquiries from prospects, medical professionals, clients, and media.
• Assist with general office duties while in the office, including filing, billing, data entry, events, and special projects.
• Basic daily maintenance of the facility, such as light cleaning, sweeping the front porch and area in front of the business, and basic interior maintenance of the facility.

Other Responsibilities If Possible:

• Support us with our social media FaceBook, Instagram, and YouTube channels.

BENEFICIAL QUALIFICATIONS FOR TOP CANDIDATES:

• Experience in project management, organizational skills and execution of successful initiatives.
• Demonstrated success in growing social media presence on multiple platforms, resulting in greater followers and audience engagement
• Skilled in Canva, iMovie, Adobe Photoshop, and other graphic tools.
  
   
• BENEFICIAL QUALIFICATIONS FOR TOP CANDIDATES:
• Strong writing, organizational, project management, and time management skills
• Self-motivated while also effectively collaborating, working in teams, and building good working relationships across multiple stakeholders.
• Working knowledge and familiarity with WordPress and best SEO practices.
• Google Docs, Asana, FileMaker Pro, HighLevel, Aweber, and ThriveThemes app experience is a plus
• Experience in a medical or wellness center from a science-informed perspective is preferred but not required.
• Able to accept constructive criticism designed to grow your skills while benefiting the business.
• Excellent problem-solving and troubleshooting skills
• Able to handle several situations at once with poise and confidence
• Extremely organized with strong attention to detail
• Ability to execute quickly, accurately, and effectively
• Technologically savvy with a Mac computer, mouse, and software
• Ability to walk up one flight of stairs, sit at an office desk, lift approximately 30-ish pounds when needed, and stand when clients are at the front desk
• This role reports directly to the Office Manager or Director

COMPENSATION:

• Hourly wage + bonuses + commissions if arranged.
• One week paid vacation (After 12 months of at least 1000 paid total work hours. (The paid hours will be based on your average hourly rate.)
• Monthly complimentary therapy session from one of our healthcare providers.
• Reduced service fees and product prices for yourself and your immediate family and close friends (at our discretion).

BONUSES:

• Small exercise room with treadmill, weights, balls, etc., for personal use when available.
• Surround yourself with the owner's 30+ years of experience and expertise in health, fitness, and wellness, as well as business sales, marketing, and leading-edge entrepreneurial skills. (Priceless ;)
• Access to thousands of dollars worth of audio, written, and video Marketing & Sales training from some of the world’s most respected experts in the sales and marketing industry, such as Jay Abraham, Chet Holmes, Travis Sago, Kevin Nations, etc...

JOB EXPECTATION.

To ensure we are both happy, a performance review will be held every 30 days until we both feel secure in how things are going. Then, we'll meet as needed to ensure everything is running well and communication remains open.

There is a 90-day probation period.

= We believe in Planet People Prosperity =

• DWC team is passionate about the environment. We pre-cycle, reuse, recycle, and save resources. We expect you to do so, too!
• DWC is an equal-opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees without regard to their race, color, religion, sex, disability, national origin, age, sexual orientation, gender, or any other protected characteristic. As a company, diversity, multiculturalism, inclusion, and acceptance are at the heart of what we do, from crafting our job descriptions to the values we espouse daily.

Does All This Sound Good to You?

APPLY FOR THE POSITION:

1- SUBMIT YOUR COVER LETTER. (yes- old-fashioned)
In the first sentence of your cover letter, Include "brilliant" as the SECRET WORD. (Please self-write it without AI)

Include the hourly rate you request to be paid for this job:
Strategically price yourself within our reach and aligned with the quality of life you desire. Share with us WHY you’re the best fit for this position.

2- SUBMIT YOUR RESUME.

Thank you:

If everything above sounds great to you...

We are excited to receive your resume and cover letter, including the items described above.

Good luck!
TEAM DIAMOND

We're a small but powerful 30-year-old woman-owned business running a San Francisco brick-and-mortar pain relief clinic, a business consulting/strategist and a clinical education and training company.

Company Description

We're a small but powerful 30-year-old woman-owned business running a San Francisco brick-and-mortar pain relief clinic, a business consulting/strategist and a clinical education and training company.