Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Holiday Pay
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT THE AGENCY
I’ve been with State Farm since 1996, and my career has taken me across multiple states as a military spouse supporting my husband’s 26-year career in the U.S. Air Force. Those experiences shaped how I lead today and gave me a real appreciation for what it means to relocate and start fresh. Because of that, my team is especially passionate about helping people feel supported during times of transition.

Our office is based in Fairfax County, and we serve individuals and families throughout the Northern Virginia / DMV area. We’ve built a reputation for being a reliable, approachable resource in the community, and we take pride in creating a positive experience for everyone we work with.

Before becoming an agent, I worked as a State Farm Claim Representative, which gave me a unique perspective that I still carry into leadership today. I believe in helping people understand situations clearly, staying proactive, and approaching challenges with empathy and professionalism.

The environment in our office is collaborative and supportive. I’m big on open communication, mutual respect, and helping each team member grow in their role. Whether someone is just starting out or looking to build a long-term career, I focus on making sure they feel confident, valued, and set up for success.

Outside of the office, my family is incredibly important to me. My husband now works with the Department of Energy here in the DC area, and I’m proud of my two daughters-one currently in medical school after graduating from George Mason University, and the other enjoying high school and spending time horseback riding.

I’m also actively involved in the community through the Greater Reston Chamber of Commerce, NFIB, and as a lifetime member and Five-Star Society Supporter of Disabled American Veterans (DAV).

If you’re looking to be part of a team that values support, growth, and making a real impact on others, this is a place where you can build something meaningful.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jennifer Respress - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.