Payment Applications Specialist

Job SummaryA Payment Application Specialist processes incoming financial transactions, ensuring payments are accurately and timely posted to customer accounts.They are also responsible for providing customer service and support to both internal and external customers. This includes researching and resolving unapplied or misapplied payments by proactively contacting customers to obtain remittance details, as well as responding to inquiries from customers and internal departments.Responsibilities· Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)· Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)· Investigate and reconcile payment discrepancies, collaborating with internal teams and clients to resolve issues· Research and resolve unapplied payments, ensuring all accounts are up-to-date and accurate· Level 2 support for assigned account research inquiries· Build and maintain productive relationships with key external and internal customers (customer centric approach)· Responsible for managing and delivering results for assigned locations· Assist with audits by providing accurate documentation and insights as needed· Maintain detailed and organized records of cash application activities, ensuring compliance with company policies and audit requirements· Accountable for obtaining monthly KPI metrics align with Payment Applications group monthly goals· Additional tasks and projects assigned by ManagementQualificationsSolid understanding of Accounts Receivable processes and basic accounting principlesStrong analytical and mathematical aptitudeExcellent organizational skills with strong attention to detail and follow-throughAbility to manage multiple tasks concurrently in a deadline-driven environmentStrong professional communication and relationship-building skillsCustomer service–focused mindsetConflict resolution and escalation management capabilityResults driven with a continuous improvement mindsetPreferred Qualifications2+ years of Accounts Receivable experienceExperience leading a project or providing functional supportERP system experience (PeopleSoft preferred)ServiceNow or case management system experienceIntermediate/Advanced Microsoft Excel skills, including data analysis and reportingExperience in documenting processes and trainingContinuous improvement or technical support experiencePhysical Demands / Working EnvironmentPrimarily performed in a professional, climate-controlled office setting, with occasional field responsibilities.Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs.Prolonged sitting (7–8 hours daily) with frequent computer and 10-key use.Occasional standing, walking, bending, and lifting of light objects up to 25 pounds.Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication.Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.undefinedNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.