Director, GBS Transformation & Transition

The Opportunity We are building a new Global Business Services (GBS) operating model. In this model, GBS acts as an enterprise orchestration and execution layer, not a traditional shared services organization. This role is a critical senior leader in making that model real. The Director, GBS Transformation & Transition is responsible for coordinating the full delivery of GBS transformation projects and maintaining a steady flow of change across the organization. This position converts strategy into structured activity, ensuring new services, capabilities, and process improvements are successfully implemented within GBS and provided with consistency, speed, and quality. Following initial rollouts, this position acts as the continuous champion of transformation, promoting ongoing improvements, integrating further scope, and steering the organization toward enterprise objectives. What You Will Do Program & Transformation Execution Manage the full delivery of GBS transformation initiatives throughout the entire process Convert strategy into organized plans, schedules, and outcomes Drive execution rigor across complex, cross-functional programs Ensure delivery against achievements, scope, and intended outcomes Continuous Transformation Pipeline Management Own and manage a rolling portfolio of transformation and improvement initiatives Partner with GBS leadership to prioritize and sequence initiatives based on business value Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements Ensure GBS remains in a continuous evolution cycle—not a one-time transformation Transition & Expansion of Scope Lead the onboarding of new services, geographies, and processes into GBS Build and complete transition plans for additional work migration Ensure consistency with GBS operating model and standards Avoid reintroduction of legacy ways of working during expansion Continuous Improvement (CI) Program Leadership Manage detailed continuous development projects within GBS services Work closely with Digital Operations & Orchestration to find opportunities, sequence tasks, and offer improvements Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes Dependency & Risk Management Identify and actively manage risks, dependencies, and cross-functional interlocks Maintain access to critical path activities Advance and resolve issues proactively Collaborator Coordination Serve as the primary program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO Ensure agreement on scope, timing, dependencies, and approach to execution Collaborate closely with the Transformation Office/PMO to ensure alignment on enterprise priorities and sequencing Integrate into broader transformation governance and reporting structures Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives Execution Governance & Reporting Establish and run pragmatic, lightweight governance structures Track progress, risks, and value delivery Provide clear, structured reporting to leadership and steering committees Debut, Stabilization & Handoff Ensure successful debut of initiatives Coordinate stabilization and issue resolution Delegate responsibility to service leads and the Head of Digital Operations & Orchestration Ensure clear accountability and no gaps post-transition What You Own Transformation and transition planning and implementation Coordinated roadmaps, achievements, and risk management Cross-functional coordination and delivery rigor Consistent stream of GBS changes and improvements Program governance, execution rigor, and reporting What We’re Looking For Experience 10–15+ years in GBS, shared services, or enterprise transformation roles Proven experience leading large-scale GBS transitions or operating-model changes Strong understanding of Finance and/or HR service models (Operations experience a plus) Experience working in complex, matrixed global environments Demonstrated ability to deliver outcomes without formal authority Skills & Attributes Strong strategic and systems thinking Executive-level program and transition leadership Ability to translate ambiguity into clarity and action Comfortable challenging assumptions and holding boundaries Pragmatic, dedicated approach (not methodology-led) Clear, confident communicator with senior collaborators Why This Role This role helps develop a next-generation GBS model. It replaces manual coordination, fragmentation, and managing partner concerns with clear orchestration and scalable delivery. If you thrive at the crossroads of strategy and action, bring clarity to complexity, and assist large organizations in changing how work is performed, this is a rare chance to build something enduring! Company: Masco Full time Hiring Range: $141,900.00 - $222,860.00 USD Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills. Masco Corporation (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath and shower fixtures; Kichler® decorative and outdoor lighting and HotSpring® spas, to name a few. At Masco, we believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.