Desktop Support Analyst

Job Description

Job Description

Overview

We are seeking a highly motivated Tier II Desktop Support Technician to provide white glove technical support in a fast-paced Windows enterprise environment. This individual will serve as a key escalation point for complex desktop, endpoint, and end-user issues while delivering exceptional customer service to executives, VIP users, and business stakeholders.

The ideal candidate will possess strong troubleshooting skills across Windows operating systems, hardware, networking, collaboration technologies, and mobile devices. This role requires excellent communication skills, professionalism, and the ability to provide a high-touch support experience while maintaining responsiveness and technical excellence.

Responsibilities

• Provide Tier II desktop support for Windows 10 and Windows 11 environments.
• Deliver white glove support to executive leadership, VIP users, and business-critical personnel.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
• Support desktops, laptops, docking stations, printers, monitors, conference room technology, and mobile devices.
• Manage Active Directory tasks including user account creation, password resets, group membership changes, and account administration.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office suite products.
• Provide advanced troubleshooting for VPN connectivity, remote access, and authentication issues.
• Install, configure, deploy, and maintain workstation hardware and software.
• Utilize ITSM tools to document incidents, service requests, resolutions, and asset information.
• Support meeting and collaboration technologies including Microsoft Teams Rooms, Zoom Rooms, conference room AV systems, and presentation equipment.
• Perform workstation imaging, deployments, hardware refreshes, and technology rollouts.
• Coordinate escalation activities with infrastructure, network, systems, and cybersecurity teams when necessary.
• Assist with onboarding and offboarding processes, including equipment provisioning and account access management.
• Maintain inventory of IT assets, peripherals, and spare equipment.
• Create and maintain technical documentation, user guides, and support procedures.
• Participate in after-hours support, special projects, and on-call rotations as required.

Required Qualifications

• 3+ years of Desktop Support or End User Support experience in a Windows environment.
• Experience supporting Windows 10 and Windows 11 operating systems.
• Strong knowledge of Active Directory user and group administration.
• Experience supporting Microsoft 365 and Exchange Online environments.
• Knowledge of networking fundamentals including:
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • LAN/WAN connectivity
  • Wireless networking
• Experience troubleshooting desktop hardware, peripheral devices, and printer issues.
• Familiarity with endpoint management tools such as SCCM, Intune, MECM, or similar platforms.
• Experience supporting mobile devices including iOS and Android.
• Strong customer service, communication, and interpersonal skills.
• Ability to interact professionally with executives and senior leadership.

Preferred Qualifications

• Experience providing executive or VIP support.
• Experience with Microsoft Intune and Azure Active Directory (Entra ID).
• Knowledge of Microsoft Teams Rooms and conference room AV technologies.
• Familiarity with PowerShell administration and automation.
• Experience supporting enterprise security tools and MFA solutions.
• Exposure to VMware, Citrix, or virtual desktop environments.
• Industry certifications such as:
  • CompTIA A+
  • Network+
  • Microsoft Fundamentals
  • Microsoft Modern Desktop Administrator Associate

Technical Environment

• Windows 10 / Windows 11
• Active Directory / Azure AD (Entra ID)
• Microsoft 365
• Outlook
• Teams
• Intune
• SCCM/MECM
• VPN Technologies
• Zoom
• Microsoft Teams Rooms
• Printer Management
• Laptop & Desktop Deployment
• Mobile Device Management (MDM)

Key Traits for Success

• Exceptional customer service mindset.
• Strong attention to detail and follow-through.
• Ability to remain calm under pressure and handle executive-facing issues with urgency.
• Excellent written and verbal communication skills.
• Self-motivated with strong problem-solving abilities.
• Professional demeanor with a commitment to delivering a high-quality support experience.

Job Type & Location

This is a Contract position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Boston, MA.

Application Deadline

This position is anticipated to close on Oct 24, 2026.

Workplace Type

This is a fully onsite position in Boston,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.