Desktop Support Engineer
AceStack LLC
Role: Desktop Support Engineer
Location : Cambridge, MA
FTE We are seeking a Desktop Support Engineer to provide technical support for end-user systems, hardware, software, and network-related issues. The ideal candidate will be responsible for troubleshooting desktops, laptops, printers, mobile devices, and Microsoft applications while ensuring excellent customer service and minimal downtime.
Key Responsibilities:
Location : Cambridge, MA
FTE We are seeking a Desktop Support Engineer to provide technical support for end-user systems, hardware, software, and network-related issues. The ideal candidate will be responsible for troubleshooting desktops, laptops, printers, mobile devices, and Microsoft applications while ensuring excellent customer service and minimal downtime.
Key Responsibilities:
- Provide Level 1/Level 2 technical support for desktop and laptop systems.
- Install, configure, and troubleshoot Windows operating systems and applications.
- Support Microsoft 365, Outlook, Teams, and other business applications.
- Diagnose and resolve hardware, software, printer, and network connectivity issues.
- Manage user accounts, passwords, and access permissions through Active Directory.
- Perform system upgrades, patching, and asset management activities.
- Document incidents, service requests, and resolutions in the ticketing system.
- Collaborate with IT teams to ensure timely issue resolution and service delivery.
- Experience with Windows OS, Microsoft 365, Active Directory, and basic networking.
- Knowledge of desktop hardware, imaging, and deployment tools.
- Familiarity with ticketing systems such as ServiceNow or Jira.
- Strong troubleshooting, communication, and customer support skills.
Vacancy posted 3 days ago
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