Patient Experience & Administrative Associate - New York

Patient Experience & Administrative Associate - New York Keta Medical Center | Posted Feb 16 | Full-time | New York Location: New York, NY Type: Full-time, In-office, W2 Compensation: $30.00 - $33.65 per hour, overtime eligible, benefits eligible Hours: 8:45 AM to 4:45 PM, occasional adjustments as needed. About Us: At Keta Medical Center, we are redefining how mental health care is delivered. We specialize in innovative ketamine therapy and aim to improve lives of those with depression and related conditions. With locations across New York and New Jersey, we foster a supportive environment for patients and team members. Position Overview Join us in transforming mental health! Seeking a professional, driven, organized, and empathetic Patient Experience & Administrative Associate to support front‑office operations and deliver seamless patient experience. What You’ll Do Deliver an exceptional patient experience: warmly welcome patients, oversee check‑in/check‑out process including payments, and ensure comfort and support. Coordinate patient communication & scheduling: collaborate with clinicians, liaisons, and administrative team members to optimize workflows. Support accurate billing and insurance processes: verify insurance, track payments, and communicate coverage to patients. Manage communication channels: answer incoming patient calls with warmth and professionalism, handle inquiries, and follow up in a timely, compassionate manner. Keep operations organized: maintain records in compliance with HIPAA, track operational needs, and ensure clinics run smoothly. What We’re Looking For 2+ years of administrative or operations experience in healthcare, startup, hospitality, or customer‑facing environment. A degree in healthcare administration or equivalent work experience preferred. Excellent verbal and written communication skills with a professional, empathetic demeanor. Highly organized, detail‑oriented, and proactive in problem‑solving. Familiarity with Salesforce, EMR systems, G‑Suite, Microsoft Office, and adaptability to new platforms. Ability to adapt, multitask in fast‑paced environment while remaining calm, positive, and patient‑focused. Why Join Us? This is your opportunity to build a career in healthcare operations while making a direct impact on patient lives. You’ll work with a passionate team, gain exposure to innovative mental health practices, and shape a rapidly growing organization. To learn more, visit ketamc.com. Staffing agencies and recruiters: we do not accept unsolicited resumes. #J-18808-Ljbffr SupportFinity™