Transformation Strategy Lead

Transformation Office Team Member

Join the team shaping Humana's future. Humana's Transformation Office team is a high-performing team that works closely with senior leaders to help chart the course for the company's future. Transformation is critical to our core strategy: delivering great healthcare to seniors, providing a differentiated healthcare experience, and growing our reach and impact with members and patients. As a member of the Transformation team, you will support the complex and coordinated effort required to execute the enterprise strategy: accelerating our long-term vision by identifying opportunities, designing solutions, and implementing initiatives to fundamentally change the member, patient, provider, and associate experiences. Reports into the Director of Enterprise Transformation.

The Transformation team is modeled after top-tier management consultancies. Team members work on fast-paced and high-visibility projects aligned with the enterprise's most important transformation topics. Every day in the role is different, but activities often include developing industry analysis, building high-level financial/business models, conducting informational interviews, managing complex projects with numerous stakeholders, and synthesizing recommendations into executive-level deliverables that drive real-world results. Work assignments require a combination of strategic thinking, quantitative analysis, workstream management, cross-team collaboration, and storytelling. Team members can align with one of the enterprise's lines of business, supporting functions, or key transformation capabilities to become a trusted thought partner for the transformation agenda.

Key Responsibilities

• Leads execution of one complex workstream (or multiple, less complex workstreams) with limited oversight
• Develops initiative-level workplans and manages outcome-based delivery
• Solves problems creatively: produces strategies and executes against specific deliverables independently
• Generates data-based insights and action plans
• Creates compelling executive-level written communication
• Establishes trust-based relationships with business; seen as an emerging expert in specific focus areas
• Contributes to a positive and collaborative working and learning environment

Required Qualifications

Qualified candidates will possess a Bachelor's degree with 5+ years of experience, or a Master's degree (e.g., MBA, MHA, MPH, or equivalent) with 3+ years of experience in one of the following:

• Management consulting, with exposure to large-scale business or operational transformations, OR
• Healthcare industry experience (payer, provider, or insurance preferred), with involvement in strategy, operations, or transformation efforts

All candidates must meet the following:

• Experience developing business recommendations using structured hypothesis-based problem solving
• Proven ability to deliver of complex or cross-functional workstreams, with ability to influence executive leaders to action
• Demonstrable capabilities with quantitative analysis and research, stakeholder management, executive communications in PowerPoint or Word formats
• Exposure to technology-driven solutions, especially in healthcare environments
• Creation and delivery of executive-level written and oral communications
• Program management experience on driving large-scale, transformational change programs

Preferred Qualifications

• Experience supporting strategy, design, or implementation sprints within an organizational transformation
• Payor/provider experience, including product design, quality programs, risk adjustment, population health, member/patient engagement, value-based care, or care management
• Successful implementation of strategy or change management initiatives
• Provider partnership programs including contracting strategy or performance management with health systems, hospitals, physicians, and specialty care providers
• Exposure to AI technologies, such as machine learning, natural language processing, and data analytics, used to address complex business challenges
• Leadership of small teams or workstreams
• MBA, MPH, or other advanced degree(s)

Location: Working locations are Louisville, KY and Arlington, VA (Washington, DC metro area). The Transformation team operates on a hybrid work arrangement (in office expectation of 3 days per week). Relocation assistance available. Remote NY will be considered, preferred is DC Metro and Louisville, KY.

Travel: Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $126,700 - $174,200 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.