Partner Program Manager

Job Description

Job Description

itD is seeking a Partner Program Manager to drive partner engagement and execute programs that strengthen partner relationships and improve overall program performance. This role ensures smooth partner operations, delivers well-run events, and maintains a consistent, high-quality partner experience. The ideal candidate brings experience in partner management, program operations, and event execution, along with a track record of improving engagement and driving participation.

Location : Remote (Washington State)

Pay Rate: $85,000–$90,000 annually, depending on experience.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Manage partner communications by responding to inquiries related to workshops, registrations, and program participation in a timely and professional manner
• Analyze event and program data to identify trends, surface insights, and follow up with partners to drive alignment with best practices
• Support partner lifecycle activities including recruitment, onboarding, retention, and ongoing engagement
• Conduct regular partner check-ins and reviews to assess performance, address challenges, and identify growth opportunities
• Plan and coordinate workshops and partner events based on program priorities, adjusting formats and content as needed
• Develop and deliver presentations, including office hours and enablement sessions, to educate and engage partners
• Execute quality assurance across events, templates, tools, and processes to ensure consistency and effectiveness
• Maintain and update partner-facing and internal resources to ensure accuracy and usability

Internal Responsibilities

• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Required Qualifications and Skills

• Strong written and verbal communication skills
• Proven ability to manage partner or customer relationships
• Experience with event planning, coordination, or program management
• Strong analytical skills with the ability to interpret data and drive action
• Excellent organizational skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Experience presenting to stakeholders or leading group sessions

Preferred Qualifications and Skills

• Experience working with partner programs or ecosystems
• Background in customer success, operations, or program management
• Experience supporting workshops, training sessions, or enablement programs
• Familiarity with reporting and performance tracking for events or programs

Education
Bachelor's degree in a relevant field or equivalent work experience required.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You'll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you'll be part of our global community, you have a say about your own career journey, and you'll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at View email address on ziprecruiter.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!