Project Manager

Project Manager

Work Location: Springfield, MA 1111

Contract duration: 12+ months

Interview: Virtual

Role Summary

Lead day-to-day delivery by driving schedule, governance, and cross-functional execution. This role requires strong stakeholder management, proactive risk and dependency handling, and crisp reporting. The ideal candidate is a self-directed, action-oriented project leader who creates clarity, removes blockers, and keeps teams accountable.

Key Responsibilities

Own and maintain the integrated delivery plan (milestones, dependencies, sprint/release calendar, and key deliverables). Run delivery governance: workstream syncs, RAID management, decision and action tracking, and release readiness cadence. Proactively identify and manage risks, issues, and dependencies; drive mitigation plans and escalations with recommended actions. Coordinate across product, business, engineering, QA, and environment/release teams to ensure aligned execution. Manage scope alignment and change control by documenting impacts to timeline, cost, and deliverables. Produce executive-ready status reporting (weekly status, milestones, KPIs, forward look, and support requests). Facilitate stakeholder communications and ensure timely decisions to avoid delivery delays. Support cutover and go-live planning (readiness checklists, runbook coordination, and go/no-go inputs).

Must-Have Qualifications

8+ years of project management experience delivering technology programs; insurance domain experience required. Strong understanding of insurance products and operations. Demonstrated success managing cross-functional delivery with multiple workstreams and vendor/onshore/offshore teams. Strong governance discipline (RAID, action/decision logs, dependency management) and ability to operate with minimal direction. Excellent written and verbal communication; ability to produce concise, leadership-ready updates. Experience with Agile, Waterfall, or hybrid delivery methods; comfort operating in ambiguity and evolving priorities.

Nice-to-Have Qualifications

Exposure to insurance platforms (EIS, Guidewire, Duck Creek, or similar). Experience delivering supplemental or voluntary benefits (Hospital Indemnity, Accident, Critical Illness). Experience supporting release/cutover activities in regulated environments.

Behavioral Expectations (Critical)

Highly proactive and action-oriented; does not require repeated follow-ups. Owns outcomes end-to-end and escalates risks early with options and recommendations. Strong stakeholder presence; communicates clearly, calmly, and consistently. Disciplined progress reporting and transparent status; no surprises.

Tools / Technology (Preferred Exposure)

Jira, Confluence (or equivalent backlog/documentation tools). MS Project, Smartsheet, or equivalent planning tools. Microsoft Teams and standard collaboration tools.