Project Manager

Project ManagerWork Location: Springfield, MA 1111Contract duration: 12+ monthsInterview: VirtualRole SummaryLead day-to-day delivery by driving schedule, governance, and cross-functional execution. This role requires strong stakeholder management, proactive risk and dependency handling, and crisp reporting. The ideal candidate is a self-directed, action-oriented project leader who creates clarity, removes blockers, and keeps teams accountable.Key Responsibilities• Own and maintain the integrated delivery plan (milestones, dependencies, sprint/release calendar, and key deliverables). • Run delivery governance: workstream syncs, RAID management, decision and action tracking, and release readiness cadence. • Proactively identify and manage risks, issues, and dependencies; drive mitigation plans and escalations with recommended actions. • Coordinate across product, business, engineering, QA, and environment/release teams to ensure aligned execution. • Manage scope alignment and change control by documenting impacts to timeline, cost, and deliverables. • Produce executive-ready status reporting (weekly status, milestones, KPIs, forward look, and support requests). • Facilitate stakeholder communications and ensure timely decisions to avoid delivery delays. • Support cutover and go-live planning (readiness checklists, runbook coordination, and go/no-go inputs).Must-Have Qualifications• 8+ years of project management experience delivering technology programs; insurance domain experience required. • Strong understanding of insurance products and operations. • Demonstrated success managing cross-functional delivery with multiple workstreams and vendor/onshore/offshore teams. • Strong governance discipline (RAID, action/decision logs, dependency management) and ability to operate with minimal direction. • Excellent written and verbal communication; ability to produce concise, leadership-ready updates. • Experience with Agile, Waterfall, or hybrid delivery methods; comfort operating in ambiguity and evolving priorities.Nice-to-Have Qualifications• Exposure to insurance platforms (EIS, Guidewire, Duck Creek, or similar). • Experience delivering supplemental or voluntary benefits (Hospital Indemnity, Accident, Critical Illness). • Experience supporting release/cutover activities in regulated environments.Behavioral Expectations (Critical)• Highly proactive and action-oriented; does not require repeated follow-ups. • Owns outcomes end-to-end and escalates risks early with options and recommendations. • Strong stakeholder presence; communicates clearly, calmly, and consistently. • Disciplined progress reporting and transparent status; no surprises.Tools / Technology (Preferred Exposure)• Jira, Confluence (or equivalent backlog/documentation tools). • MS Project, Smartsheet, or equivalent planning tools. • Microsoft Teams and standard collaboration tools.