In House Marketing Concierge

In House Marketing Coordinator

Recognized as a leader in the vacation ownership industry, Vacation Village Resorts by Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.

At Vacation Village Resorts by Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.

The In House Marketing Coordinator is responsible to proactively support marketing initiatives, engage prospective and current owners, and generate awareness and interest in Vacatia's vacation ownership offerings. The ideal candidate will possess a strong guest-centric focus and a drive to achieve measurable results. Location: Vacation Villages at Palm Beach Shores - Palm Beach Shores, FL

Why You'll Love Working at Vacatia

• Build the Future: Be the first voice a potential guest hears, turning a selected entry form into a tangible vacation opportunity.
• Impact That Matters: Directly drive the growth of our travel portfolio by successfully qualifying leads and overcoming initial objections.
• Innovation at Scale: Demonstrate technical agility by utilizing proprietary software to organize large-scale outreach data and execute a consistent, high-frequency call-back schedule.
• Autonomy and Ownership: Take full ownership of your lead pipeline, from initial contact and messaging to firm nightly call-back scheduling.
• Culture of Growth: Work closely with leadership and Travel Coordinators in a collaborative environment focused on professional interaction and excellence.

Your Impact

• Selling and promoting vacation packages and ownership opportunities by scheduling and booking presentation tours for guests and visitors.
• Managing tour slots using the arrival manifest, and contacting pre-arrival guests, in-room guests, and owner referrals via phone to invite them to presentations, as well as checking in guests/owners.
• Providing exceptional customer service while actively promoting vacation packages and tours, and offering general concierge services (e.g., local recommendations).
• Completing necessary paperwork (daily call logs, reservation forms), maintaining accurate system records, and strictly adhering to gifting procedures and limits

What You Bring

• 1+ years of experience in marketing or sales in timeshare or vacation ownership industries preferred.
• Proven ability to support and engage customers, and contribute to measurable results.
• Strength in communication, collaboration, and customer service.
• Ability to manage multiple priorities, adapt to changing needs, and deliver high-quality work.
• Basic computer knowledge.

If you're ready to inspire travelers, drive meaningful results, and help redefine the future of vacation ownership, we'd love to hear from you. Your next chapter starts here at Vacatia.