Front Desk/Backoffice MA

Job Description

Job Description

Overall Summary

Provide customer service to all patients at the front desk.  At the front desk, associates will register and confirm patient demographics in the Electronic Medical Records System, verify current payor eligibility and collect appropriate payment.  Open appointment billing encounter, place with medical chart, and notify provider’s medical assistant when patient is ready to be seen.  Assist patients with appointment scheduling, information requests and provide resource materials. Work flexible schedule to include evenings and weekends.

Medical Assistants will assist clinicians with the provision of patient care in accordance with the clinic protocols and policies.  Work flexible schedule to include evenings and weekends.

Essential Responsibilities

·       Register patients for appointments by giving appropriate form, certify eligibility, and open medical encounter.

·       Confirm and update patient demographics in medical information system.

·       Calculate charges, collect patient copays, and balance monies with daily receipts per clinic protocol.

·       Assist patients with appointment scheduling, information requests and provide resource materials. 

·       Demonstrate commitment to, and understanding of, the Customer Service Model, by modeling customer service excellence in all internal and external relationships and in the performance of all duties and responsibilities.

·       Perform phone receptionist duties as needed.

·       Perform clerical tasks, to include, but not limited to maintain workstation materials and supplies, mailings, and other clerical services.

·       Prepare and stock examination rooms daily as per supply/instrument check list.

·       Prepare patients for exams to include, but not limited to performing tests or procedures (such as intake, vital signs, vision and hearing screening).

·       Assist clinician in exam room as needed and prepare exam room for use by next patient.

·       Provide a variety of lab duties and tasks per clinic protocols to include, but not limited to instructing patients, completing logs and forms, perform finger-sticks, urine tests, stool tests, and injections under appropriate supervision.

·       Assist with monitoring patient flow, including waiting times in the exam room, to ensure patient service in a timely manner.

·       Take and maintain inventory of lab and exam room supplies and ensure timely ordering.

·       Clean exam rooms daily as per protocol, and wash and disinfect the lab and all sinks on a daily basis. Clean medical instruments as assigned.

·       Comply with infectious waste procedures and control measures, and exam room and lab cleanliness as per protocol.

·       Work flexible schedule and overtime, as necessary.   

Secondary Responsibilities

·       Perform other duties as assigned by supervisor.

QUALIFICATIONS

Required education, experience, training

·       Completion of a Medical Assistant Program

·       High School Diploma or equivalent

·       Minimum of three months medical office experience

·       Bilingual - Spanish

·       Proficient in Microsoft Office products including Excel, Word and Outlook

Preferred education, experience, training

·       One to two years medical office experience

·       Healthcare experience preferred

·       Medical practice management program

Certifications/Licenses:

·       Access to reliable transportation.

Critical Success Factors in this role include:

·       Ability to follow directions

·       Maintaining confidentiality and HIPAA compliance

·       Excellent customer service and client services philosophy in all interactions  

·       Appreciation and respect for working with and serving a diverse population

·       Reading and writing to review records for accuracy.

·       Excellent problem-solving, organizational, and multi-tasking skills with attention to detail.

·       Proficiency in Microsoft Office and the Internet.

Physical Demands:

This position requires:

·       Sitting, walking, and standing associated with a normal medical office environment, some bending, stretching and lifting required.  

·       Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.

·       Ability to read, sort, check, count, and verify numbers

·       Reading and writing in order to review records for accuracy.

Supervises

None