Pain Management Medical Receptionist

Job Description

Job Description

Medical Receptionist

Groth Pain & Spine
Pay Range: $20–$25/hour, based on experience
Position Type: Full-Time

About Groth Pain & Spine

At Groth Pain & Spine, we believe exceptional healthcare begins with how people are treated from the moment they walk through our doors. Our culture is built around compassion, empathy, kindness, respect, and clinical excellence, and our front-office team plays an essential role in bringing those values to life.

As a comprehensive pain management practice, we care for patients who are often navigating chronic pain and complex medical conditions. We understand that a welcoming voice, a helpful attitude, and an organized experience can make a meaningful difference in a patient's day.

Our Medical Receptionists are often the first and last point of contact for our patients. We are looking for individuals who can combine warmth and professionalism with the ability to manage a busy, high-volume medical office.

Key Responsibilities

• Provide a warm, professional, and compassionate experience when greeting and checking in patients.
• Manage high-volume patient check-in and front-desk workflow efficiently and accurately.
• Verify and update patient demographic and registration information.
• Collect copayments, outstanding balances, and other patient-responsibility amounts.
• Accurately document payments within the appropriate system.
• Schedule follow-up visits, procedures, and other appointments as directed.
• Answer and manage a high volume of incoming telephone calls.
• Make outbound and follow-up phone calls to patients as needed.
• Prepare patient charts and schedules for the following business day.
• Review charts for required information and identify outstanding items before scheduled appointments.
• Distribute urine specimen cups to patients when indicated by the clinical team and follow established office procedures.
• Document procedures requiring scheduling, authorization, or follow-up.
• Document prescription-related requests and ensure they are routed appropriately for clinical review.
• Accurately enter and update information within the electronic medical record (EMR).
• Communicate effectively with providers, Medical Assistants, clinical teams, authorization departments, and other administrative staff.
• Assist patients with scheduling and general questions while appropriately directing clinical questions to qualified clinical personnel.
• Maintain patient confidentiality and follow HIPAA requirements.
• Help maintain an organized, efficient, and professional front-office environment.
• Complete additional administrative and patient-service responsibilities as needed to support daily office operations.

Who Will Thrive in This Role?

Our ideal Medical Receptionist is organized, adaptable, compassionate, and highly efficient.

Successful candidates should demonstrate:

• Exceptional multitasking and time-management abilities
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced, high-volume environment
• Strong computer skills and EMR proficiency
• Accurate and timely documentation
• Excellent telephone and in-person communication skills
• Professionalism when handling financial conversations, including copayments and outstanding balances
• Ability to prioritize competing responsibilities
• Strong teamwork and communication
• Reliability and accountability
• A positive, solution-oriented attitude
• Patience and empathy when interacting with patients
• Ability to remain calm and professional during busy or challenging situations
• Willingness to learn, accept feedback, and grow within the organization

Previous experience in a medical office, medical reception, patient access, healthcare scheduling, or another high-volume healthcare environment is preferred.

Compensation & Benefits

Groth Pain & Spine offers a competitive compensation and benefits package, including:

*** $500 SIGN ON BONUS ***

• $20–$25 per hour, based on experience
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• 401(k) company matching
• 12 PTO days
• 8 paid holidays
• Overtime opportunities
• Company-provided uniforms