Wine Server
$12 per hourStray Grape Urban Winery
Job Description
Job Description
Wine Server (Tasting Room)
About the role
As a Wine Server, you create memorable guest experiences—guiding tastings, sharing our story, and ensuring smooth, accurate checkout. You’ll balance warm hospitality with fast, detail-oriented service in a lively retail setting.
What you’ll do
- Welcome & host guests; lead tastings and flights with confident, friendly wine education (approachable, not snobby).
- Sell with purpose: recommend bottles, club memberships, and add-ons (merch, snacks) to meet daily sales goals.
- Run the register: operate POS quickly and accurately (open tabs, split checks, apply discounts, redeem club benefits).
- Verify & comply: check IDs; follow TABC and house policies for responsible service.
- Service standards: maintain clean, stocked bars; polish glassware; reset tasting areas between parties.
- Product readiness: restock shelves, rotate inventory, and assist with counts to keep items in stock and looking great.
- Resolve issues with empathy and urgency; escalate when needed.
- Team play: support events, large groups, and side work; help with opening/closing checklists and cash handling.
- Brand ambassador: represent our voice on busy days—photo-friendly pours, quick answers, and genuine hospitality.
What you bring
- Experience: tasting room, bar/restaurant, or retail hospitality experience preferred.
- Communication: clear, upbeat, and professional with guests and teammates.
- Sales mindset: comfortable recommending, upselling, and asking for the close.
- Pace & polish: thrive during rushes while keeping service tidy and accurate.
- Tech comfort: quick on a tablet POS (Commerce7 or similar a plus).
- Certifications: TABC (or obtained within 30 days). Food Handler a plus.
- Physical: lift and carry up to 40 lbs (a case of wine); stand/walk for shifts.
Schedule & pay
- Part-time; weekends, evenings, and holidays as needed.
- $12/hour + tips; employee discounts.
How success is measured
- Guest satisfaction and reviews
- Sales per guest / club sign-ups
- Accuracy (POS, cash, and inventory)
- Teamwork and reliability (on-time, completes side work)
Vacancy posted 27 days ago
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