In-Room Dining Server - $11.00 /hr. +tips (Hotel Emma)

Job Description

Job Description

Basic Function:

Duties include but are not limited to:

Deliver food and beverage orders to guest rooms, and suites according to Hotel specifications and standards, courteously and efficiently.  Assist in the maintenance of the Room Service area and equipment. Follow established procedures and systems when carrying out side and set up duties.

  Primary Responsibilities:

•   Maintain complete knowledge of and comply with all departmental policies, service procedures and standards

• Ensure that standards are maintained at a superior level on a daily basis
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended
• Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests
• Maintain positive internal and external guest relation at all times
• Takes pride in personal appearance and follows hotel grooming guidelines
• Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in Room Service
• Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers/names.
• Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes
• Knowledge of daily house count, arrivals/departures, VIPs
• Knowledge of scheduled in-house group activities, locations and times.
• Maintain knowledge of point of sale system and manual systems.  Access all functions of the system in accordance to specifications 
• Ensure that standards are maintained at a superior level on a daily basis
• Communicates with all staff members and liaises with associated departments
• Complete all daily and weekly duties in a efficiently and effectively
• Set up and maintain proper mise en place and let supervisor know of any shortages
• Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards
• Ensure accuracy of guests name and room number of each order for delivery.
• Input orders into system; ensure authorization for room charges.  When system is down, obtain manual checks and follow all accounting procedures
• Ensure timely set up and delivery of orders
• Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures
• Organize, input and distribute advance orders and door knob menu orders according to departmental procedures
• Settle all checks opened under own I.D. number.  Settle all checks before leaving by following proper cash handling procedures
• Adhere to all payment, cash handling and credit policies/procedures.
• Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc
• Communicates with all staff members and liaises with associated departments
  • Responsible for checking all hotel guestrooms for Ice Box consumption, accurately charging guest account for usage and re-stocking appropriately
  • Required to post charges in POS and keep accurate detailed reports of all transactions
  • Responsible for cleanliness and organization
  • Must maintain accurate inventory of all products daily
  • Weekly and monthly product checks ensuring expired items are removed, counted and recorded
• Perform all other reasonably required job related duties

Job Requirements:

• High school diploma or equivalent
• Minimum (2) two years previous experience in a luxury or ultra-luxury environment
• High volume telephone call experience is an asset
• TABC and food handling certifications
• Experience with luxury/5 diamond hotel room service a plus