Barista/Cashier $13.00 + Tips (Hotel Emma)

Job Description

Job Description

Description

• Adhere to all company protocol behind the bar and at front of house, while maintaining a clean and organized workspace.
• Uphold company standards regarding merchandising, inventory and rotation of store products
• Prepare and serve beverages that adhere to company’s quality standards, ensuring that they reflect company recipe and presentation standards.
• Complete required training modules; Baristas are required to complete additional training modules, as well as participate in tasting to further product knowledge.
• Educate customers and staff on all products offered
• Assist in the training and development of new staff members
• Demonstrate an ongoing pursuit of education, training and industry trends
• Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
• Respond to questions, orders, and concerns with patience, confidence, and professionalism
• Engage customers about their drink preferences and tailor suggestions accordingly
• Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, food offerings, merchandise, as well as any current promotions

Experience:

1 to 2 years food service industry preferred. Completion of required Local Coffee barista training modules.

Qualifications

• Ability to multitask efficiently while maintaining attention to detail
• Ability to maintain a pleasant disposition and sense of urgency with helping customers
• Demonstrate a passion for coffee
• Maintain a calm demeanor during periods of high volume
• Outstanding interpersonal and customer service skills
• Ability to work well on a team while remaining flexible enough to work with minimal guidance
• Clear communication skills, and able to take direction
• Strong espresso bar, and coffee preparation skills

Working Conditions/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up 50 pounds. Prolonged standing, pushing, stretching, bending and kneeling without restrictions. Schedule will reflect business demands. Long and unusual hours on occasion.