Partner Onboarding Specialist

Job Description

Job Description

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role operates on a hybrid schedule requiring two days of in-office collaboration in our downtown San Francisco Hub per week.

About The Role

The Onboarding Specialist is an internal-facing operations role on the External Partnerships team, sitting with the Senior Onboarding Supervisor. This person is the day-to-day engine of the team — keeping launches on track, cross-functional work moving, and the Onboarding Associate prioritized and unblocked.

This role does not manage external partner relationships. It exists to absorb the operational coordination that scales with every new partner launch, freeing senior team members to focus on strategic growth and program management.

What You'll Do

Partner Launch Coordination

• Support day-to-day partner onboarding logistics including location setup, rate card validation, zip code uploads, store configuration, and training coordination for new and expanding partners
• Schedule and coordinate live (Google Meet) and shareable training sessions for new partner locations
• Maintain and update partner pages in internal systems as partners expand or change configurations
• Assist with post-launch activity monitoring and flag issues for escalation

Cross-Functional Coordination

• Track open action items across CS, Product, Data, Localization, and Task Logistics teams
• Coordinate across internal teams to ensure launch steps are completed on time
• Participate in cross-functional working groups and represent the Partnerships team in operational discussions

Channel & Support Management

• Manage 10+ active Slack channels including partner-internal channels, and cross-functional channels.
• Triage inbound partner support requests and route issues appropriately to CS, Partner Support, or internal teams
• Assist with hypercare monitoring for new partner launches across all platforms (TPP, API, PAPI), tracking early performance trends and flagging issues through the critical window following go-live

Documentation & Infrastructure

• Maintain the Confluence database as the source of truth for all partner data
• Create and update onboarding documentation, checklists, and training materials
• Ensure partner pages, rate cards, and location records are current and accurate

Team Support

• Support the Onboarding Associate in staying organized and on track with launch timelines and day-to-day tasks
• Identify process gaps and flag them to the Senior Onboarding Supervisor
• Support preparation for major cross-functional launch readiness reviews

Qualifications

Required

• 1–3 years of experience in operations, project coordination, account management, or a related field
• Strong organizational skills — able to manage multiple work streams and deadlines simultaneously
• Clear, confident communicator in Slack, email, and async environments
• Comfortable working cross-functionally across teams with different priorities and workflows
• Detail-oriented with a bias toward documentation and process
• Ability to work independently, follow through on tasks end-to-end, and flag issues proactively

Preferred

• Experience with Confluence, Slack, Asana, or similar tools
• Familiarity with marketplace, gig economy, or platform operations
• Experience supporting a team in a coordinator or specialist capacity
• Exposure to partner onboarding, account setup, or B2B operations
• Comfortable facilitating or delivering training (live or asynchronous)
• Experience with AI tools (e.g., Claude) for documentation, communication, and operational efficiency

Technology & Tools

• Slack — primary communication and channel management
• Confluence — partner documentation and knowledge base
• Google Workspace (Docs, Sheets, Drive) — training materials and shared documentation
• Asana or similar project management tool — task tracking and launch timelines
• Zoom / Google Meet — live partner and internal training sessions
• Jira — bug tracking, product intake, and internal issue escalation
• AI tools (e.g., Claude) — documentation drafting, communication prep, and operational efficiency

What Success Looks Like

30 Days: Fully onboarded with access to all tools, channels, and documentation. Independently navigating Slack, Confluence, Asana, and Jira. First launch supported with minimal oversight.

60 Days: Managing day-to-day channel triage and cross-functional follow-ups independently. Onboarding Associate's workload actively supported and on track.

90 Days: Supporting partner launches end-to-end including hypercare monitoring. Process gaps identified and flagged. Senior Onboarding Supervisor has measurably more capacity for program management.

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $89,000 - $119,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You'll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.