Patient Care Coordinator

Patient Care Coordinator

Interim HealthCare, one of the nation's leading providers of home care, is now seeking a Patient Care Coordinator to join our all star team at our Pearland office.

Essential Functions:

• Ensures all clinical visits needed are appropriately scheduled to meet the agency's patient care and service needs and in accordance with physician's orders, agency standards and regulatory requirements
• Tracks and provides feedback to the Clinical Services Manager when scheduled visits are missed
• Coordinates the scheduling of clinical visits for care team in compliance with physician approved orders and clinician plotted visits approved by Clinical Services Manager
• Ensures compliance with the schedule
• Communicates any requests to change the schedule to the Clinical Services Manager and, once approved, reschedules missed or declined visits
• Fields all calls related to the assigned team patients and routes to appropriate care team members
• Keeps the Clinical Services Manager informed on aspects within the care team specific to EMR scheduling workflow
• Prepares reports for scheduling tracking and participates in agency meetings to ensure patient and associate scheduling needs are met

Minimum Education & Experience Requirements:

• Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.
• Must have Medical Assistant certification.

Knowledge, Skills & Abilities Required:

• Ability to develop strong working relationships, possess team organization and community resources coordination skills.
• Paid on call rotation.
• Sound clinical knowledge base.
• Strong understanding of Axxess EMR software.
• Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by the Manager.
• Strong prioritization and time management skills. Must be detail-oriented.
• Ability to work with minimal supervision and utilize clear, concise, and positive communication skills.
• Ability to manage and initiate change to better achieve strategic objectives.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities, and short deadlines.
• Applicable federal and state health requirements to provide client services as appropriate.

Schedule:

• This is a full time in office position. Monday-Friday 9am-5pm