Utility Billing Clerk

The City of Blair, NE is hiring a Utility Billing Clerk! Behind every accurate utility bill is someone who connects the details, follows through, and helps customers find answers. The City of Blair is seeking a Utility Billing Clerk to bring those strengths to our Finance Department. This non-exempt position combines billing, problem-solving, and customer service with work that supports our community every day. What You'll Do: Process monthly utility meter readings, prepare billing reports, and prepare and mail customer bills. Review meter readings and customer accounts to identify unusual usage, billing discrepancies, and needed corrections. Coordinate with utility crews on meter inspections, work orders, and service requests, ensuring follow-up is completed before billing deadlines. Track outstanding issues, verify corrections, and update customer billing records accurately. Research account history, billing, and consumption data to resolve discrepancies and answer customer questions. Contact customers about delinquent accounts, pending disconnections, payment arrangements, and account resolution. Prepare customer correspondence, including collection letters and notices about meter maintenance or repairs. Assist customers by phone and at City Hall and manage utility-related mail and email. Help maintain standard operating procedures and recommend process improvements. Perform other duties as needed. Work Expectations: Work in a collaborative office environment at City Hall. Balance daily customer service responsibilities with time-sensitive monthly billing deadlines. Maintain accurate records and communicate clearly with customers, utility crews, and supervisors. What You Bring: Education: High school diploma or GED required. Experience: At least two years of administrative assistant, secretarial, or clerical experience required. Billing experience is also required. An equivalent combination of education and experience sufficient to perform the job duties will be considered. Skills: Strong organization, analytical thinking, attention to detail, and the ability to manage competing priorities. Communication: Excellent verbal and written communication skills and a positive, professional approach to customer service. Why Join Us? Serve the Blair community by helping customers navigate their utility accounts. Play an important role in keeping the City's monthly utility billing accurate and on schedule. Put your organizational and problem-solving skills to work in a collaborative environment. Residency Requirement All City of Blair employees must live within 30 miles (straight line) of City Hall: 218 South 16th Street, Blair, NE 68008. The City of Blair is an Equal Employment Opportunity (EEO) employer. #J-18808-Ljbffr City of Blair, Nebraska