Field Service Coordinator

Field Service Technical Coordinator IIThe Field Service Technical Coordinator II supports a fast-paced, high-energy global Field Service team by providing daily process and administrative support to keep technical operations running effectively. This role coordinates pre- and post-trip support, managing travel and dispatching Field Service team members, overseeing logistics, maintaining parts and inventory in coordination with Advisors, supporting travel coordination, handling document control, and contributing to ISO compliance and review. The position also supports and leads continuous improvement initiatives, assists in developing and streamlining systems and processes that support global Field Service functions, and helps implement new departmental processes in partnership with the Field Service Management team and Technical Advisor team. The role is highly interactive, engaging frequently with internal departments and LGC personnel globally.To perform this job successfully, an individual must be able to capably perform each of the following essential functions:Works with Field Service Management to assign, dispatch, and review service visitsCoordinates travel scheduling for repairs, updates, preventative maintenance, and re-installs, while staying informed on trip needs from technical case support to ensure proper distribution of Field Service resourcesEncompasses a wide scope of responsibilities, supporting diverse processes and collaborating with numerous corporate teams domestically and internationallyDocumentation control, upkeep, and review within Field ServiceWorks with Field Service Management and team members to organize internal and external training events (apprentice and COT)Coordinates scheduling and logistical needs with customers, distributors, and LGC teams, including travel and accommodation support. Handles pre-training preparation such as room setup, instrument placement, material readiness, and ensuring trainers have what they need for the upcoming sessionsSupports customers in finalizing dates and accommodations and maintains clear internal communication with trainers and managers. Oversees upkeep of training calendars and communication channelsResponsible for maintaining Field Service compliance with LGC's defined ISO level, including document control, process creation, and identification of risk areasSupports compliance efforts for new markets, contributing to required documentation and process developmentWorks with the Service Manager(s) to coordinate training team members on new practices, approaches, and processesSupports improvement initiatives and change management, including preparing and rolling out training materials for internal teamsPerforms other duties as required, or assigned by management, to meet business needsQualificationsEssential Knowledge & Qualifications:High school diploma4+ years in an administrative, customer service, or technical support environmentProficient experience with Microsoft Office Suite, Salesforce, and/or web-based page layouts and object editingRequires an individual who is team-oriented, self-motivated, and able to work independentlyPreferred Knowledge & Qualifications:6+ years in an administrative, customer service, or technical support environment within the manufacturing or life sciences industriesHas an understanding of various mechanical/electrical verbiage, ability to identify parts per descriptions, etc.Proficient experience with Microsoft Office Suite, SalesForce, or any other CRM or ERP platformsBehavioural & Interpersonal Competencies:Aligns with LGC core values by demonstrating Passion, Curiosity, Integrity, Brilliance, and Respect in daily work and decision-makingComfortably interacts with internal and external personnel at all levels of the organization on processes, projects, and investigationsAbility to adapt to changes and ability to exert influence in a directive and positive mannerAbility to self-start and drive while recognizing the appropriate time for stakeholder engagementExtensive problem-solving skills, with the ability to analyze needs and develop dynamic solutions that produce solutions to meet business objectivesAdaptable and willing to take on new tasks and responsibilities while effectively managing and prioritizing multiple demands in a dynamic work environmentResults-driven and process-oriented, ensuring targets are met on timeAbility to promote cooperation and commitment within a team to achieve goals and deliverablesHighly customer-focused and responsive, with strong relationship-building skillsExcellent organizational and administrative skillsExceptional level of attention to detail and accuracyExcellent written and oral communicationAdditional InformationThe customary salary range for this position is:Minimum pay rate: $27.00 USD per hourMaximum pay rate: $40.00 USD per hourThe typical hiring range is from the minimum to the midpoint, depending on the candidate's background. Pay is determined by several job-related factors, including your skills, experience, education, and job-related qualifications.What we offer (US based-employees):Competitive compensation with strong bonus programComprehensive medical, dental, and vision benefits for employees and dependentsFSA/HSA Pre-tax savings plans for health care, childcare, and elder careDeductible Buffer Insurance and Critical Illness Insurance401(k) retirement plan with matching employer contributionCompany-paid short- and long- term disability, life insurance, and employee assistance programFlexible work optionsPet Insurance for our furry friendsEnhanced Parental leave of 8 additional weeksPTO that begins immediatelyTown Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!Equal opportunitiesLGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.For more information about LGC, please visit our website