Scheduling Manager

Role Description

The Scheduling Manager is responsible for leading the Scheduling Team and overseeing daily scheduling operations for a national field workforce. This role ensures client deadlines are met by managing team performance, workforce capacity, scheduling priorities, and operational efficiency.

The Scheduling Manager partners closely with senior leadership to develop scheduling strategies, establish team KPIs, optimize Salesforce scheduling tools, and provide recommendations on staffing capacity and operational improvements. This position serves as the primary leader for scheduling operations while fostering a high-performing, customer-focused team.

Key Responsibilities:

• Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management
• Oversee daily scheduling operations to ensure all client service deadlines and internal service level expectations are met
• Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets
• Utilize Salesforce scheduling tools to optimize scheduling efficiency, maintain data accuracy, and improve operational workflows
• Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics
• Identify scheduling trends, capacity risks, and operational challenges while providing recommendations for continuous improvement
• Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams to ensure alignment on staffing and operational priorities
• Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations

Qualifications

• 1-3 years of scheduling, workforce management, dispatch, or operations experience
• Previous experience leading or supervising a team
• Experience using Salesforce scheduling tools or workforce management systems
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and leadership abilities
• Proficiency in Microsoft Office, including Excel and Teams

Requirements

• Success is measured by consistently meeting scheduling deadlines
• Maintaining high schedule fill rates
• Optimizing workforce capacity
• Developing a high-performing scheduling team
• Improving operational efficiency through Salesforce
• Delivering accurate reporting and strategic recommendations that support business objectives

Benefits

• Receive an annual salary of $56,000, paid weekly
• Work remotely, from home
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees special pricing for multiple clients