Office Assistant

Location: Fredericksburg, VA, USA. We’re looking for a bright, energetic Office Assistant to join our Havertys Team. Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team. Office Team Members process customer sales, process payment transactions, answer phones, and schedule deliveries. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Pay Starting at $15 an hour, more with experience. Schedule Monday – Friday, occasional weekends. Our stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday. Responsibilities Balance the cash fund every morning and evening Complete daily opening and closing procedure checklists Prepare and reconcile bank deposits Accurately process customer sales and payments Maintain an organized and secure office environment Answer incoming calls, distribute messages, and manage store voicemail Handle customer complaints and follow up on service tickets Review outstanding customer transactions Verify and schedule deliveries to ensure they are ready to be routed Ensure purchase orders are present for out-of-stock products Contact customers when products are available for pickup File and prepare daily paperwork Benefits Paid comprehensive training Flexibility to draw pay between pay cycles with our Daily Pay Program 401K program with a company match of 4% Generous benefits package with premier medical, dental, and vision partners Paid time‑off includes vacation, sick time, personal days, company holidays Ability to advance within the company if desired Opportunities to give back to the community Substantial associate discount on our quality merchandise Bonus program for team member referrals Educational financial assistance Complimentary health and wellness program Qualifications High school diploma or GED, with 1‑3 years of customer service experience (preferably in retail) 1‑3 years of cash handling experience (e.g., banking, customer service, data entry, office administration, medical records) or equivalent combination of education and experience General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred Strong math, communication, and customer service skills Highly organized with the ability to multitask Able to follow oral and written instructions and work independently with discretion Work Environment Beautifully appointed showrooms with a 140‑year company heritage, fast‑paced environment, customer‑focused, business professional dress code. Physical Demands Employee is frequently required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl Employee must regularly lift and/or move more than 20 pounds occasionally The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential functions Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law. #J-18808-Ljbffr Havertys Furniture