Enterprise Client Director

Enterprise Client Director

The Enterprise Client Director (ECD) serves as a trusted advisor and strategic thought partner to a select set of GE HealthCare's most critical customers, leading enterprise account planning and acting as a change agent within the account. The ECD owns the account-level relationship strategy across GE HealthCare's equipment, service and digital portfolio engages C-suite and departmental leaders, and is empowered to deliver a unified, differentiated customer experience, unlock incremental value for the customer and for GE HealthCare with support and through orchestration of the Global and Regional teams.

Responsibilities

• Develop and execute a multi-year account strategy aligned to customer priorities, connecting GE HealthCare capabilities across Imaging, AVS, PCS, and Service into a coherent roadmap for Care Alliance partnership.
• Translate strategy into quarterly priorities and opportunity plans that the account community can execute.
• Build and sustain senior relationships (C-suite and key executives), anticipate changing needs, and shape customer decision-making as a trusted advisor.
• Present complex information clearly—verbally and in writing—to executive decision makers.
• Serve as the single point of contact and decision maker for Enterprise Accounts, ensuring alignment on who engages whom, when, and why across GE HealthCare.
• Connect customers to the right GE HealthCare resources to meet needs and resolve challenges while maintaining strategic coherence and message discipline.
• Lead and align cross-functional teams around account priorities, clear roles, and operating cadence
• Owns the coordination with USCAN and Global Segment teams / Sales GMs to ensure the right level of engagement from front line sellers.
• Identify and shape enterprise opportunities; engage the Enterprise Solutions team to build large-scale strategic deals (e.g., Care Alliance / Care Pathway-type constructs where applicable).
• Lead cross-segment alignment to improve win rate, deal velocity, and customer confidence in GE HealthCare as a strategic partner.
• For assigned Enterprise Accounts, own funnel health and conversion within accounts, driving Enterprise Solutions funnel, Share of Wallet, Visibility rate, and Win rate.
• Deliver outcomes with explicit accountability for Price discipline / accretion (protecting value and avoiding relationship-discounting).
• Hold internal stakeholders accountable for cross-functional outcomes that impact the enterprise relationship, including cash collection, issue resolution, and delivery commitments; driving closure through influence and escalation pathways when required.

Qualifications

• Bachelor's degree and 5+ years experience in a combination of medical sales, healthcare marketing, clinical/technical modality expertise, clinical technology leadership, or hospital administration in imaging OR 8+ years experience in a combination of medical sales.
• Demonstrated experience presenting complex information to healthcare/hospital C-suite decision makers.
• Demonstrated ability in leading direct teams and through influence.
• Demonstrated ability to orchestrate across multiple, complex stakeholder groups and successfully shape an outcome
• Reside within assigned geography (Cleveland) and travel within territory as required.

Preferred

• Demonstrated ability to drive account-level strategy and organizational alignment across segments and service teams.
• Track record shaping complex, cross-segment opportunities and building enterprise-level deals.
• Comfort operating beyond traditional product categories (e.g., digital, SaaS, precision care strategies where applicable)

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes