Supervisor Main Entry Operations

Supervisor of Main Entry Operations The Supervisor of Main Entry Operations leads the team to ensure smooth operations and exceptional guest experiences. The role includes oversight of admissions, guest ambassadors, rentals, and inventory control, partnering with sales and guest experience teams to support initiatives and deliver memorable moments to guests. Responsibilities Uphold Environmental Health and Safety standards. Mentor and counsel team members and leads. Manage a daily workforce of 100+ team members, providing direction and conducting performance reviews. Foster cross‑departmental relationships to maximize efficiency. Assist with strategic planning to ensure positive experiences for both team members and guests. Coordinate and execute day‑to‑day operational needs, including special events. Collaborate closely with managers for development planning and training coordination. Support managers in hiring, training, and development of team members and leads. Conduct one‑on‑one performance reviews and annual evaluations. Analyze training material to ensure updates and improvements. Implement or enhance existing team‑member incentive programs. Cultivate a culture of recognition using company and department tools. Uphold collective bargaining agreements, maintaining positive union relationships with HR and labor relations. Investigate incidents, addressing team member and guest concerns or complaints. Lead by example, modeling the company’s Core Values. Seek, implement, and monitor best practices. Participate as a duty manager to provide area coverage. Manage both labor and non‑labor departmental budgets. Requirements Minimum 1 year of leadership experience with 20+ employees. Flexibility to work weekends, holidays, and nights as required onsite. Excellent written and verbal communication skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Required on‑site: full‑time position performed at a NBCUniversal‑designated worksite. Desired Characteristics In‑depth knowledge of theme park operations. Experience managing teams in a union environment. Strong interpersonal and analytical skills. Proactive thinker and self‑starter. Excellent team player. Operations, retail, or hospitality background preferred. Benefits Company‑sponsored benefits including medical, dental, and vision insurance; 401(k); paid leave; tuition reimbursement; discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Compensation Salary range: $27.00 - $30.00 per hour. The position is currently open until filled. NBCUniversal is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. As part of the hiring process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations before a hiring decision is made. NBCUniversal considers for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process because of your disability, you have the right to request a reasonable accommodation. You can submit your request to View email address on click.appcast.io. #J-18808-Ljbffr NBCUniversal