Patient Access Rep I Ed

Where Youll Work

St. Lukes Health - Patients Medical Center provides inpatient and outpatient medical and surgical services to residents of Pasadena Deer Park La Porte Baytown and Clear Lake. The facility includes 53 medical/surgical beds eight ICU beds and three endoscopy rooms and offers a range of primary and specialized serviceswound care general surgery gastroenterology occupational health heart and vascular womens services diagnostic imaging outpatient rehab services and sleep disorders.

Job Summary and Responsibilities

• Perform patient registration functions across assigned access points ensuring accurate demographic information insurance eligibility and benefits verification and complete confidential documentation within the electronic health record.
• Accurately scan index and manage patient documentation to support registration billing and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts including estimates and patient liabilities and collect payments at the time of service as appropriate.
• Schedule confirm and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration insurance and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels including answering inquiries routing calls and documenting interactions per standard procedures.
• Process medical records and registration-related documentation in a timely manner according to best practices and compliance requirements.

Job Requirements

Required:

• High school Diploma or GED
• 1 year relevant experience in healthcare patient access setting is preferred along with knowledge of the following: patient registration procedures and documentation knowledge of health insurance payers and real-time insurance eligibility verifications.