Patient Care Navigator & Access Advocate

Position Summary:

The Patient Navigator plays a critical role in supporting patients by developing and implementing individualized, multi-session, time-limited interventions to assist those with recent diagnoses or positive test results. This position focuses on connecting patients to essential social support services and primary medical care while providing personalized, condition-specific counseling and referrals in a safe and empowering manner.

Core Job Responsibilities:

• Assist patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers and professionals to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources, such as medical care, medication assistance, and other healthcare services, and ensure these services are accessed.
• Establish and maintain a strong working relationship with ACCESS Care Team members to support seamless patient care.
• Accurately document patient encounters and preliminary eligibility information in organizational and program-specific data systems.
• Conduct home and community visits face-to-face in accordance with established policies and workflows.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate and comprehensive participant records, tracking all contacts and service connections.
• Perform additional duties as assigned to support organizational goals and priorities.

Requirements/Preferences:

• High School Diploma or GED required.
• Associate’s degree or higher is strongly preferred.
• Minimum of two (2) years’ experience in human services required.
• Experience in infectious disease care and support services, outreach, health promotion, or related fields is preferred.
• Demonstrated ability to assess diverse psychosocial needs of clients and patients.
• Basic proficiency with Electronic Health Record (EHR) systems and EPIC preferred.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).