Quality Assurance Manager

Quality Assurance Manager Position: Configuration Management

Knowledge of Serena Business Manager (version 11 a plus)

4+ Experience with Configuration Management

Able to demonstrate – Attention to detail, able to provide positive customer service, able to successfully communicate verbally and in writing, strong problem solving skills

Facilitate Configuration Management (CM) activities, including the process for System Change Requests (submitting, approving, developing, testing and migrating to production)

Facilitate CM Change Control Boards, including developing agendas, documenting minutes and following up on action items

Coordinate testing and implementation of system changes.

Coordinate and participate in cross-functional teams responsible for delivering defined project outputs on time, within budget and with quality results.

Participate in negotiations of the performance of CM activities within a matrix environment.

Analyze risk, establish contingency plans and identify trigger events and responsibility for initiating mitigation activities.

Additional plus would be any experience with technical architecture documentation, but this is not required.

Must have experience using Serena Business Manager (version 11 a preferred)

BS in a related field and five years related Configuration Management experience or a MS and three years related Configuration Management experience.

Serena Business Manager, willingness to work onsite with client employees

Full facilitation of configuration management activities, including the process for System Change Requests (submitting, approving, developing, testing and migrating to production).

Facilitation of CM Change Control Boards, including developing agendas, documenting minutes and following up on action items and coordinating testing and implementation of system changes.

Analyze risk, establish contingency plans and identify trigger events and responsibility for initiating mitigation activities.

Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed software and externally purchased commercial-off-the-shelf (COTS) software products.

Performs configuration management and release engineering tasks to ensure new software product operating parameters are documented, comply with standard hardware configurations, and are logistically sustainable.

Designs, develops, automates, and maintains productivity tools using programming, database or scripting languages to improve software modeling and development.

Designs and implements build procedures that are used to support software product development and use.

May develop software configuration standards for company-wide use. May train software developers in the use of configuration management tools and the implementation of software quality standards.