Dynamics 365 CRM Solution Architect

Role Description

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
• 12+ years of overall IT experience.
• 7+ years of Dynamics CRM/D365 CE implementation experience.
• Minimum 3 full lifecycle Dynamics 365 CRM implementations.
• Strong expertise in:
  • D365 Sales
  • D365 Marketing / Customer Insights - Journeys
  • D365 Customer Service
• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.

Key Responsibilities

• Solution Architecture & Consulting
  • Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
  • Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
  • Translate business requirements into scalable functional and solution designs.
  • Create solution blueprints, architecture diagrams, and implementation roadmaps.
  • Provide architectural governance throughout the project lifecycle.
• Dynamics 365 Sales
  • Design and implement:
    • Lead Management
    • Opportunity Management
    • Account & Contact Management
    • Sales Forecasting
    • Sales Pipeline Management
    • Territory Management
    • Quote-to-Order Processes
    • Sales Insights and AI-Driven Selling
• Dynamics 365 Marketing (Customer Insights – Journeys)
  • Design customer engagement strategies utilizing:
    • Customer Segmentation
    • Customer Journeys
    • Email Marketing
    • Campaign Management
    • Event Management
    • Lead Nurturing
    • Marketing Automation
    • Customer Insights and Analytics
• Dynamics 365 Customer Service
  • Architect solutions for:
    • Case Management
    • Omnichannel Engagement
    • Knowledge Management
    • SLA Management
    • Customer Self-Service Portals
    • Customer Service Copilot
    • Contact Center and Agent Productivity
• Power Platform & AI
  • Drive adoption of:
    • Power Apps
    • Power Automate
    • Dataverse
    • Power BI
    • Copilot Studio
    • AI Builder
  • Design low-code solutions extending D365 CRM capabilities.
• Integration & Data Architecture
  • Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
  • Design integrations using:
    • Azure Integration Services
    • Logic Apps
    • Service Bus
    • APIs
    • Dataverse
  • Develop data migration and master data management strategies.

Additional Information

All your information will be kept confidential according to EEO guidelines.