Client Success Manager

Client Success Manager (CSM) Azara Healthcare is a leading population health technology company, with deep roots in serving Medicaid providers. Working hand in hand with these mission-driven organizations that provide care to such complex patient populations has shaped our culture and values, and has allowed us to expand into other provider and payer markets. Our solutions support all aspects of population health including quality measurement, care management, cost and utilization analysis, and provider and patient engagement. Our clients use our award-winning solutions to support their population health initiatives, payer-driven value-based contracts, and state and federal government reporting requirements as well as other physician incentive programs and Accountable Care Organization (ACO) programs. This is what we call Data on a Mission! The Client Success Manager (CSM) will be a critical component of the sales and account management organization. Reporting to the Vice President of Sales and Marketing, the successful candidate will have deep knowledge of healthcare, especially primary care, FQHC, value-based care, quality measures, and population health analytics, as well as an ability to demonstrate value across a variety of provider and payer organizations, including day-to-day contacts and executive leadership teams. Utilizing excellent relationship and communication skills, the candidate will have a proven record of growth and retention across a client portfolio. Key Responsibilities: Build strategic client relationships that will lead to long-term partnerships. Demonstrate the ability to understand and articulate client needs and population health priorities that align with product functionality and services. Maintain client satisfaction and retention strategies, including contract renewal, upsells, and product expansion. Client advocate, responsible for relaying impact and value, including ROI, product utilization, and value-based care successes. Perform on-site and remote account review meetings and conduct regular calls to communicate value creation, project status, and outstanding issues. Exhibit a deep understanding of the client landscape and develop and maintain stakeholder maps to effectively manage long-term partnership and growth. Work collaboratively across the Azara Healthcare organization. Provide a strong working knowledge of the Azara products to help clients realize the full value of the solution. Demonstrate capacity to manage changing priorities and ambiguity while remaining calm and controlled. Represent Azara at industry conferences and industry events. Local and out-of-state travel as needed. Skills & Requirements: Client-focused, organized, and results-driven. Exceptional listening, documentation, and presentation skills. Ability to lead internal and external stakeholders to the desired outcome. Naturally inquisitive and knows when to ask for help and guidance. Great natural interpersonal skills for client-facing activity as well as internal interactions and recognizes growth areas with guidance. Adapts to varying and complex client needs in a variety of environments with diverse groups and individuals. Demonstrates an interest in or understanding of the healthcare industry, operations, healthcare trends, and applicable quality and value-based care regulations related to population health. About You: First and foremost, you're a person of integrity, saying what you mean and meaning what you say. You have a strong ability to multi-task and are a team player. Challenges motivate you, and change is something you explore and grow from, not something you run away from. Attention to detail matters to you. Building relationships with all levels of an organization and collaborating well with key stakeholders comes naturally to you and is something you enjoy. You are rightfully proud of your demonstrated track record of managing named client accounts with proven results. Colleagues would say you're easy to work with, and clients would say they trust you. Qualifications: Bachelor's degree. 3-5 or more years of experience in a directly related field: healthcare, primary care, FQHC, value-based care, quality measures. Familiarity with data systems, including registries and other population health tools. Proficiency in CRM tools, including but not limited to HubSpot or Salesforce. Experience with Electronic Health Records or Population Health platforms. Azara offers a full suite of medical plans, (401(k) plan, 10 company holidays, 4 weeks of PTO) and other benefits in addition to a competitive salary. Talent Retriever