Customer Success Manager Mid Market

Position Overview

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries.

Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.

To achieve this, you will:

• Define success with customers and onboard them
• Own relationships and be proactive in finding ways to create more value
• Relay feedback to product & eng teams, collaborating with them to validate new launches
• Push for upsells, testimonials, and case studies
• Create CS playbooks, support materials, workflows

Desired Attributes

• Kind, Humble, Relentless, Focused
• Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it
• Knowledge Seeker: Be able to learn product and industry applications quickly
• Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)
• Passion and work ethic: startups are not easy, this is not a cushy job at Google
• Willing to do whatever it takes to win.
• Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems
• Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function

Benefits

• Competitive salary: $110k-$130k base + commission, bonus, and equity
• Opportunity to collaborate with sales, product, design and engineering teams
• Build a massive company with a world-class team
• This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

This is a full-time & in-person role in SF. We have a product that blows people's minds and a monster sales team in a massive industry eager to incorporate AI.

Comp Philosophy


We structure compensation to be simple: cash for stability, variable for performance, equity for ownership .

Everything ties directly to what you ship and the impact you drive .