911 Call Taker - Local Openings

911 Call Taker Opportunities in Whitehouse 911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response. Position Details Duty Location: {airport_name}, Whitehouse, NJ Employer: The hiring emergency communications agency identified in the official vacancy Pay: {salary_min}–{salary_max} per year Schedule: {work_schedule} Appointment Type: {appointment_type} Who May Apply: {who_may_apply} Application Deadline: {closing_date} 911 call‑taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime. What You May Do Answer incoming emergency calls and assigned nonemergency lines Confirm the incident location and caller’s callback information Use approved questions to identify the nature and urgency of the situation Enter accurate details into call-processing or dispatch software Forward incident information promptly to the appropriate dispatch function Help distressed callers focus on essential questions and instructions Use approved language-access and accessibility resources when needed Provide authorized pre‑arrival instructions only within training and certification Experience and Education Requirements Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency. General Conditions of Employment Meet agency-specific employment eligibility and age requirements Complete required background checks and hiring assessments Complete additional screening identified in the announcement Successfully complete call‑taking training and performance evaluations Obtain applicable certifications within the required timeframe Protect caller privacy and confidential incident information Benefits Benefits for eligible employees may include health insurance retirement contributions paid leave employee‑assistance programs continuing training #J-18808-Ljbffr Regional 911 Intake Solutions