Guest Experience & Hospitality Coordinator

JRN: 2490

We are seeking a highly polished Guest Experience & Hospitality Coordinator to serve as the face of fast-growing defense tech startup in San Leandro, CA. This role is centered on delivering a premium guest experience and seamless day-to-day coordination for a dynamic, high-traffic workplace of approximately 4050 employees.

This is not a traditional facilities role. This position is best suited for someone with a hospitality mindset who thrives in creating welcoming, well-orchestrated environments.

The ideal candidate will ensure every visitor and employee interaction is thoughtful, professional, and highly organized.

Responsibilities

Guest Experience & Office Coordination

• Serve as the first point of contact for all visitors, delivering a warm, professional, and highly polished welcome
• Manage conference room scheduling and ensure meeting spaces are prepared to a high standard
• Maintain a seamless flow of daily office operations for a 4050 person team
• Act as the face of the office, setting the tone for a professional and inviting environment

Event Planning & Execution

• Plan and execute internal events, team gatherings, and company-wide activities
• Coordinate customer visits, executive meetings, and board-level engagements
• Support opening events and ongoing hospitality initiatives for a high-visibility office

Recruiting Coordination (Light Support)

• Schedule candidate interviews and manage logistics via Ashby
• Coordinate candidate communications and follow-ups
• Partner with internal teams to ensure a smooth interview experience

Qualifications

• Bachelors degree required
• Background in hospitality, ideally within hotels or high-end service environments
• Proven experience in scheduling, coordination, or office management roles
• Strong event planning and execution experience
• Exceptionally polished, professional presence, comfortable interacting with executives, board members, and external stakeholders
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Calm, proactive, and service-oriented mindset

Location: San Leandro, CA

Schedule: onsite 5 days/week

Compensation and benefits: $90-$100K base + bonus, benefits, and equity.

Pocketbook Agency is acting solely as a recruiting and placement firm for this position and is not the employer of record for this role unless otherwise explicitly stated. All hiring decisions, compensation, benefits, and employment terms are determined by the client employer. By applying, you acknowledge that submission of an application does not guarantee placement or employment.

Pocketbook Agency is an equal opportunity recruiting firm and does not discriminate in its recruiting, screening, or placement practices based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.