Operations Coordinator

Operations Coordinator

The Operations Coordinator supports oversight of the day-to-day activities of the program, ensuring that the organization is performing efficiently and effectively in the delivery of quality program services to its clients. This position is responsible for ensuring that the company's operations and its employees adhere to the licensing requirements, Joint Commission requirements, and state and federal laws in its daily practices. The Operations Coordinator works in collaboration with all company departments to ensure all areas of programming are scheduled cohesively. This position provides audit information to management by researching and analyzing data, preparing reports, conducting risk assessments, and supporting management to enforce corrective action. This role also participates independently and in collaboration with corporate/health system wide activities regarding client safety, regulatory compliance, and performance improvement.

Schedule is Monday - Friday normal business hours.

Key Duties & Responsibilities:

• Partners with the Director of Operations/Director of Compliance, appointed officers, and Executive Clinical Director to oversee all compliance and regulatory functions for the facility.
• Oversees quality assurance of all Joint Commission and state licensing compliance for the facilities and communicates deficiencies to the appropriate personnel and departments.
• Participates in the monthly Safety and Infection Control Committee meeting.
• Completes regular review and supports the updating of the Policy and Procedure Manual, Training Manuals, and other facility documents in partnership with the Chief Operating Officer.
• In partnership with the Director of Operations/Director of Compliance and COO, implements and enforces policies that will improve day-to-day operations and are in compliance with Joint Commission and state licensing requirements.
• Reviews and completes all audits and ensures follow through to resolution.
• Ensures client information in EHR is updated in a timely and correct manner.
• Performs and communicates results of weekly audits of the EHR, tracking compliance in the following areas: Progress Note, Group Note, and others as determined by the QI Committee.
• Reviewing programming processes in the field and ensuring compliance with policies and procedures.
• Communicates with staff in relaying concerns and observations involving client safety issues.
• Collaborate with the Events team to review all planning and logistic details.
• Support the Director of Operations/Director of Compliance in ancillary program tracking and relationships with subcontractors.
• Participates in onboarding and in-service training of staff related to areas of compliance best practices.
• Tracks and responds to emails related to managing the staff and client milieu in a timely fashion.
• Demonstrates good professional judgment and integrity, especially in areas relating to client care, supervision, licensing, and Joint Commission.
• Fully understand and maintain policies regarding professional ethics, including appropriate boundaries and client confidentiality; monitor documents according to company and HIPAA policies.
• Professionally, ethically, and compassionately relates to clients, families, referral sources, and staff at all times.

Qualifications:

• At least 18 years of age.
• High School Diploma or GED is required; Bachelor Degree in Psychology, Social Work, or other Health Related Field preferred.
• Specific, required, current, and active licensure, registration, and/or certification must be maintained in good standing.
• Two years of experience in related field preferred.
• Ability to implement and enforce program guidelines, rules, regulations, policies, and procedures.
• Knowledge of record keeping, documenting, and filing.
• Strong tracking, organizational skills, and attention to detail.
• Experience working with multiple teams and maintaining accountability for performance and regulatory compliance.
• Experience and participation in inspections, audits, and/or surveys from The Joint Commission, Community Care Licensing, and the Department of Health Care Services is preferred.
• Project management experience
• Ability to organize complex information.
• Strong assertiveness skills.
• Ability to work independently and able to meet daily, weekly, and monthly scheduling deadlines.
• Ability to work on a multi-disciplinary team of clinicians, psychiatrists, support staff, and managers.
• Sound understanding of mental illness, co-occurring disorders, and milieu therapy
• Proficient computer skills and ability to use various software programs.
• First Aid/CPR certified.
• Have a valid driver's license in good standing and auto insurance.
• Successfully complete comprehensive background check (including criminal record clearance), MVR screen, and drug screen.
• Successfully complete required health screening, including a current and valid TB clearance.
• Ability to multi-task in a fast-paced work environment.
• Flexibility to work evenings, nights, and weekends, and adapt schedule as needed.

Benefits Designed for You and Yours

Sero Mental Health and its subsidiary companies are proud to offer full-time employees and their dependents enrollment in multi-level medical, dental, and vision health benefits with substantial employer premium contributions. Additionally, the company offers employer paid Life Insurance and AD&D, Long Term Disability, Paid Parental Leave, and Employee Assistance Plans. Employees can choose from a variety of voluntary benefits including Medical and Dependent Care Flexible Spending Accounts, Short Term Disability Coverage, Hospital Indemnity and Accident Plans, Critical Illness Coverage, and Legal Assistance. Furthermore, the company offers generous Paid Time Off and Holiday Pay.

Both full and part-time employees have the opportunity to enroll in the company's 401(K) Retirement Plans with company match of 100% of the first 3% contributed and 50% of the next 2% contributed per paycheck. Employees contributing to their 401K plan are 100% vested immediately upon becoming eligible for the company match.

All benefits are effective the 1st of the month following 30 days of hire.

BrightQuest Treatment Centers is an Equal Opportunity Employer (M/F/D/V)

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