Transportation Account Manager (3PL)

About Oppy

Grow Our Tomorrow. Oppy is a leading grower, marketer and distributor of fresh produce from around the world. As one of North America’s top produce companies for nearly 165 years, we bring over 100 varieties of produce from 27 countries to 1,300+ retailers in North America and throughout the world. As much as agriculture has shaped the past for humankind, Oppy’s efforts shape its future by sustainably providing families with healthy, safe and fresh produce to create a better quality of life for all. Our progressive team is called to a higher purpose that raises the economic wellbeing of families and communities who work the land.

Recognized as one Canada’s Best Managed Companies (for the last 20 years!) and a Top 100 Employer, our diverse team of dedicated professionals collaborate and make connections across our locations throughout North and South America. We owe our success to our adaptability, innovative and entrepreneurial approach, our commitment to our people, and the incredible relationships we build. We are looking for talented people who love a fast-paced, dynamic environment where you can grow your skills and career in a sector with abundant opportunity. Grow your tomorrow with us, today.

Overview

The Transportation Account Manager is responsible for delivering exceptional service, execution, and relationship management across a portfolio of assigned 3PL customer accounts. In this role, you will coordinate shipments across North America, working closely with customers, carriers and transportation providers, and warehouse and cold storage partners to ensure freight moves reliably and efficiently, particularly when conditions change or challenges arise. This role also has a strong focus on driving organic account growth by building trusted partnerships, maintaining proactive communication, and identifying new opportunities within assigned accounts. Success requires someone who builds credibility quickly, negotiates confidently with both customers and service providers, and takes ownership of their accounts and shipments from end to end.

Accountabilities

Serve as the primary point of contact for assigned customer accounts; build trust through responsiveness, transparency, and consistent follow-through.

Develop strong, lasting relationships by understanding each customer’s business, service expectations, and decision drivers (cost, speed, reliability, visibility).

Proactively communicate shipment status, potential risks, and recovery plans; manage escalations with professionalism and urgency.

Conduct regular touchpoints (as appropriate) to review performance, lanes, seasonality, and improvement opportunities.

Own shipment execution from order intake through delivery: scheduling, dispatch coordination, tracking, exception management, and delivery confirmation.

Arrange schedules and dispatch appropriate transportation providers to meet pickup/delivery requirements across North America.

Coordinate with warehouses/cold storage and other stakeholders to confirm loading requirements, appointments, documentation, and special handling.

Provide occasional after-hours support based on shipment schedules and service needs to protect customer outcomes.

Negotiate pricing and service expectations with customers and transportation providers to achieve competitive, sustainable solutions while meeting financial expectations.

Secure capacity and rate commitments from carriers/providers; align awarded freight with performance expectations.

Ensure pricing decisions align with internal guidelines, margin targets, and customer commitments.

Partner with internal stakeholders to develop lane strategies, address cost-to-serve challenges, and support organic growth opportunities.

Identify opportunities to expand freight volume and deepen partnerships (new lanes, seasonal surges, mode shifts, service add-ons).

Use a consultative, solution-based approach to win incremental business—without sacrificing service quality or execution discipline.

Support renewal conversations and account retention through performance, visibility, and proactive planning.

Anticipate issues and act early to prevent service failures; lead recovery actions when disruptions occur (delays, capacity gaps, missed appointments).

Drive root-cause review on recurring issues; implement action plans with carriers, facilities, and internal teams to prevent repeats.

Maintain a calm, solutions-first approach during time-sensitive escalations.

Maintain accurate and timely records (load status, customer orders, on-time performance/service metrics).

Review and approve invoices; ensure documentation is complete and compliant with policy.

Produce internal and customer-facing reports/updates as required.

Customers view you as a trusted partner who communicates early, solves problems fast, and delivers consistently.

Strong service performance (on-time pickup/delivery, low preventable failures, clear documentation and visibility).

Improved account health through retention + organic growth (more lanes, more volume, stronger relationships).

Effective, professional negotiation outcomes with both customers and transportation providers.

Required Knowledge & Abilities

Strong working knowledge of transportation/3PL operations (end-to-end execution and customer service).

Demonstrated ability to build relationships, influence outcomes, and manage escalations with customers and providers.

Proven pricing/rate negotiation skills (customer pricing and provider procurement).

High organization and attention to detail; ability to manage multiple accounts/loads in a fast-paced environment.

Comfort working with transportation systems/tools (TMS, carrier portals, customer portals) and Microsoft Office/Excel.

Perishable/fresh produce experience is a strong asset (temperature control, appointments, service sensitivity).

Occasional after-hours support is required to ensure execution continuity and customer satisfaction.

Ideal Qualifications

Degree or diploma in Business, Supply Chain, Logistics, Operations, or Transportation preferred.

Minimum, 3-years’ experience in transportation, 3PL, logistics execution, and/or account management.

Fresh produce/perishable commodity experience is an asset.

Why Work for Oppy?

An established leader in the fresh produce industry, with a continued commitment to innovation, improvement, and sustainability.

A culture built on professionalism, collaboration, and genuine care for our people, our customers, and our growers.

A leadership opportunity with meaningful scope and the backing of a global business with more than 165 years of history.

A competitive total compensation package, including 401k match and a range of benefits packages to fit your needs.

Notice of E-Verify Participation

Oppy participates in E-Verify and will provide the federal government with your Form I-9 Authorization to confirm that you are authorized to work in the U.S.

For more information on E-Verify, please visit: www.dhs.gov/e-verify

Inclusion and Equal Opportunity Employment

Oppy is an Equal Employment Opportunity employer who actively seeks to recruit retain individuals from diverse backgrounds and experiences. We are dedicated to fostering a culture where every employee feels valued, respected, and empowered to be themselves at work. We care about the uniqueness of our applicants, employees, and partners. Diversity is fundamental to our success because it brings a range of perspectives that fuel innovation and excellence. That’s why we’re focused on creating an inclusive culture where every employee can contribute their unique talents and ideas.

We gratefully thank all applicants for their interest, however, only candidates under consideration will be contacted directly.