Customer Service Supervisor

Customer Service SupervisorThe Customer Service Supervisor is focused on fostering a teamwork environment and reports to the Regional Customer Service Manager. This role is onsite with the Customer Service team in Westbrook, ME.This role is perfect for an individual who is hands on, leader, with great communication skills. A vital member of the customer service team, this is an opportunity to build a career with an industry leader.Job responsibilities include:Develop and implement customer service policies and proceduresTrain new CSRs and provide ongoing development on products, services, and plant limitationsInvestigate, solve, and/or provide assistance to CSRs on higher level customer problems (know when to escalate to plant management)Provide technical advice and assistance to staff and customers regarding products and services of the organizationLiaison between Sales Team and Operations TeamParticipate in educational opportunities internally and externally, to enhance knowledge of productWhat We Are Looking For:Must have a minimum of a High School diploma or GEDMinimum of 5 years previous customer service experienceMinimum of 2 years customer service & supervisor experience preferredWhat OBE Offers You:Benefits that benefit you – industry competitive benefits at the lowest cost to the employeeWork-life balance – PTO and holidays, including floating holidays you can chooseCompensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonusesTraining – We will equip you with the knowledge and skills you need to succeedOBE is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link.Oldcastle BuildingEnvelope is an E-Verify Employer.