Sales Support Specialist

Inside Sales Representative

Location: Wheeling, IL

About the Opportunity

Join a leading distributor of power transmission products known for its commitment to quality, reliability, and exceptional customer service. As part of a global network of industrial and corporate resources, our company delivers industry-leading solutions to customers worldwide. We are seeking a detail-oriented and customer-focused Inside Sales Representative to support both domestic and international clients from our corporate headquarters in Wheeling, Illinois.

This position is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys problem-solving, and excels at managing customer relationships, order processing, and sales support activities.

Key Responsibilities

Customer Account Management

• Manage assigned customer accounts with a focus on customer satisfaction, sales growth, and profitability.
• Serve as the primary point of contact for customer inquiries, order status updates, pricing requests, and delivery information.
• Build and maintain strong relationships with customers and internal stakeholders.

Quoting, Order Entry & Sales Support

• Prepare and process customer quotes, orders, revisions, and confirmations accurately and efficiently.
• Support domestic and international customers on the Power Transmission team.
• Handle high-volume order processing, managing approximately 50–75 complex orders daily , often containing multiple line items.
• Review contracts, purchase orders, and customer requirements to ensure all order details are accurate before processing.
• Support the outside sales team through timely execution of customer requests and sales activities.

Customer Service & Problem Resolution

• Resolve customer concerns related to orders, shipping, pricing, credits, debits, and returns.
• Authorize and process return goods requests in accordance with company procedures.
• Communicate customer requirements and special requests to Operations, Engineering, and other internal teams.
• Escalate issues to management in a timely manner when necessary.

Communication & Service Rotation

• Participate in a weekly rotation between email support and inbound phone support.
• Manage approximately 210–265 customer emails daily during designated email support weeks.
• Handle an average of 45 inbound customer calls per day during phone support rotations.
• Maintain availability through a headset-based call routing system while balancing additional order-entry responsibilities.

Shipping, Inventory & ERP Management

• Utilize QAD , Felix, CRM, and other business systems for quoting, order entry, inventory inquiries, and order tracking.
• Monitor pricing agreements and inventory availability.
• Coordinate shipping and routing requirements, selecting appropriate carriers and freight-payment methods.
• Understand and apply shipping terms, including collect, prepaid, and third-party billing arrangements.

Documentation & Accuracy

• Maintain detailed documentation and records to ensure continuity of service and support business decisions.
• Verify ship-to locations, pricing, product specifications, and order details before submission.
• Operate effectively in a paperless environment while maintaining exceptional attention to detail.
• Ensure accuracy in all transactions, recognizing the financial impact of order-entry errors.

Qualifications

Required Qualifications

• Minimum 2 years of experience in manufacturing customer service, inside sales, or sales support .
• Experience with order entry and customer account management in a manufacturing or industrial environment.
• Strong product knowledge and ability to understand technical product information.
• Proficiency with Microsoft Office Suite .
• Excellent verbal and written communication skills.
• Strong mathematical aptitude, including working with fractions, decimals, and measurements.
• Proven ability to multitask, prioritize responsibilities, and maintain accuracy under pressure.

Preferred Qualifications

• Experience using QAD ERP software .
• Experience working with CRM systems and manufacturing-related software.
• Experience supporting industrial, distribution, or power transmission products.

Success Factors

The ideal candidate will be:

• Highly detail-oriented and analytical.
• Professional and customer-focused.
• Organized and task-driven.
• Comfortable managing multiple priorities simultaneously.
• Effective in both independent and team-oriented environments.
• Committed to accuracy, accountability, and continuous improvement.

Schedule & Attendance Expectations

• Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM .
• Reliability, punctuality, and consistent attendance are essential to success in this role.
• Employees are expected to be at their workstation and ready to begin work at the start of each scheduled shift.

Experience Level

Intermediate (2+ years of relevant experience)

This is a Contract to Hire position based out of Wheeling, IL.

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wheeling,IL.

This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.