Receptionist

Job Description

Job Description

We are seeking individuals with genuine empathy and patience to help care for our residents’ needs. Applicants must have a caring approach and be willing to care for the needs of patients and the team. Pillars for successful employment are work ethic, integrity, and competence.

Job Responsibilities and Duties:

• Greet and assist residents, families, and visitors in a warm, professional manner.

• Answer and direct incoming phone calls to the appropriate departments or staff.

• Manage the front desk and reception area to ensure it is clean, organized, and inviting.

• Provide information to visitors and callers regarding the facility, policies, and services offered.

• Maintain visitor logs and ensure compliance with security and safety protocols.

• Schedule and coordinate appointments for residents, staff, and visitors as needed.

• Assist with administrative tasks, such as filing, data entry, and maintaining records.

• Sort and distribute incoming mail, packages, and other deliveries.

• Monitor and maintain supplies for the reception area.

• Collaborate with other departments to ensure seamless communication and support.

• Handle emergency situations promptly by contacting the appropriate personnel or emergency services.

• High school diploma or equivalent required; additional education or training in office administration is a plus.

Requirements:

• High school diploma or equivalent required; additional education or training in office administration preferred

• Previous experience as a receptionist or in a front desk role, ideally in a health care setting

• Strong verbal and written communication skills

• Excellent organizational skills and attention to detail

• Proficiency with Microsoft Office Suite and familiarity with office equipment (e.g., printers, copiers)

• Ability to work independently, multitask, and prioritize in a fast-paced environment

• Professional appearance and demeanor

• Compassionate, customer-service-oriented approach with sensitivity to residents and families

• Availability to work 12-hour shifts, including weekends and holidays

Benefits:

• Health Insurance

• Dental Insurance

• Disability Insurance

• Vision Insurance

• Employee Assistance Program

• 401(k)

• Life Insurance

• Paid Time Off

We only accept resumes and applications submitted directly through our Applicant Tracking System for posted positions. We do not accept unsolicited resumes from third-party agencies, recruiters, or staffing firms. Company employees and hiring managers are not authorized to enter into agreements or otherwise bind the company with respect to recruiting services. Any resumes submitted without a signed written agreement by the Executive Vice President of Recruitment will be considered unsolicited, and no fees will be owed.