Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Position Overview

State Farm Insurance Agent located in Norfolk, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.  You will be part of a growing agency highly respected in the community. 

We look forward to connecting with you if you are customer centric, highly driven, and have the ability handle multiple tasks in a fast-paced environment.  

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain customer records and update information.
• Support sales team and managing agent as required.
• Assist in various marketing related activities and programs.
• Manage commercial lines accounts and relationships.

As an Agent Team Member, you will receive...

• Competitive Salary
• Bonus based on performance
• Paid time off (vacation and personal/sick days)
• Life Insurance
• License and continuing education reimbursement
• Training and development

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Dedicated to customer service
• Ability to multi-task
• Ability to effectively relate to a customer

If you have customer service experience, are  motivated to succeed, and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.