IT Support Specialist

Job Description

Job Description

Title: IT Support Specialist
Reports to: IT Manager

Duties/Responsibilities:

• Provide tier 1,2 support for service desk support tickets with priority and business impact in mind.
• Complete requests for device support service in a timely manner. This includes setting up new hardware via imaging software, creating directory accounts for employee onboarding, change requests and providing access to department applications, etc.
• Deploying and configuring peripheral items such as mobile devices, IP phones, docking stations, printers, and related hardware. Assist with equipment moves.
• Complete requests for audio visual systems support on premises as required.
• Provide day-to-day administration and operational support for Windows desktop environments both on prem and cloud environments.
• Follow Department SOP instructions to solve problems when they arise.
• Responsible for maintaining controlled SOP process shared and used by all IT team members.
• Manage client hardware and software inventory per department policies.
• Develop and maintain process documentation across all IT departments’ scope.
• Contribute and help achieve department projects and milestone targets.
• Collaborate and communicate effectively with team members.
• Continuously build professional and technical expertise.
• Provide support to remote site locations. Day travel will be required with adherence to safety protocols while driving.
• Participate in on-call rotation.

Required Skills and Abilities:

• Minimum 2 years of technical training or BA/BS.
• Minimum 2 years of related job experience.
• 4-year technical degree preferred.
• A+, Network+, Security+, or similar work experience.
• Knowledge of and experience with Microsoft Azure cloud services, Microsoft 365 admin centers E3, F3, Defender for Office.
• Microsoft 365 Administration
• Microsoft Azure, Entra Admin
• Intune / Endpoint Management
• Microsoft Teams and Teams Rooms
• Microsoft Exchange Admin
• Knowledge of and experience with Networking, deploying/terminating network cabling.
• Knowledge of and experience with IT security is an asset.
• Knowledge of and experience with Microsoft Teams, Teams room conferencing.
• Knowledge of and experience with IP Phone systems. Teams calling and 8x8 preferred.
• Requires excellent customer service skills, specifically the ability to deal effectively with end users.
• Requires ability to work independently and to increase knowledge and skills through self-learning.
• Strong team player and positive contributor with the ability to train colleagues.
• Well-developed analytical, problem-solving, and decision-making skills.
• Must hold a Washington State driver’s license and complete safety training to use company vehicles.

Physical Requirements:

• Be able to stand, bend, walk, and sit for up to 10 hours a day. You must be able to lift up to 50 pounds.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday.
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) occasionally.
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes, or similar elements part of the workday.

Why work for DTG Recycle?

• Employer-paid medical benefits (PPO plan, Dental, Vision, etc.).
• $20,000 Employer Paid Base Life insurance.
• Two weeks paid vacation accrual.
• 401k with Employer match up to 4%.

DTG is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of status. DTG values diversity and inclusion. Individuals with disabilities, please contact HR for an accommodation request.

This Organization Participates in E-Verify. Esta Organización Participa en E-Verify.

This is a safety sensitive position.