Director of Multifamily - New York, NY

Job Description

Job Description

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com . We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at View email address on ziprecruiter.com.

Overview

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). 

Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! 

We're on the lookout for a visionary leader to join our dynamic team as Director of Multifamily Operations. In this pivotal role, you'll spearhead the operational excellence for select properties within our multifamily portfolio, actively contributing to strategic planning and guaranteeing the overall success of our residential communities. If you're ready to make a significant impact and lead with innovation, we invite you to apply to be part of our exciting journey!

Essential Job Functions

• Demonstrated expertise in market rate and affordable housing, with 5+ years of experience managing a portfolio of 2,000+ units across multiple properties.
• Collaborate with property managers to optimize daily operations, implement financial strategies, and monitor budgets, including analyzing monthly financial performance, rent variations, and staying informed about market intelligence.
• Prepare owner reporting packages, incorporating budgets, business plans and monthly owner reports.
• Deliver effective leadership and mentorship to ensure high performance and foster a collaborative work environment among property management teams.
• Provide comprehensive asset management support, overseeing acquisitions and dispositions, and communicate relevant information and key issues effectively to ownership.
• Contribute to the development and execution of strategic plans, addressing escalated resident concerns, and identifying growth opportunities for enhanced satisfaction.
• Collaborate with the marketing team to ensure accuracy and adjust marketing plans as necessary.
• Review leasing, occupancy activity, and approve resident retention and renewal programs to meet budget/proforma expectations.
• Collaborate across departments to efficiently achieve property goals.
• Ensure strict compliance with legislation, regulations, and safety standards.
• Proactively manage assigned communities, conducting frequent site visits and inspections to ensure property upkeep and compliance, preserving their integrity.
• Uphold compliance with company policies, government regulations and Fair Housing.
• Review and inspect all Capital Replacement Plans.
• Manage recruitment and retention of site employees, ensuring training milestones and requirements are met.
• Must be present on-site and be able to move throughout the buildings to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
• Ability to travel between the main office and site locations within the portfolio and be able to ascend and descend stairs, including comfortability with exposure to varying environmental climates and circumstances.
• Position may be required to perform duties outside their normal responsibilities as needed.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 15 years of residential property management experience, including a minimum of 7 years in a senior management position.
• Proficiency in navigating computers and community management software, to include Microsoft Office include iLuvLeasing, On-Site, and Yardi.
• Experience managing luxury, market rent, and rent stabilized assets.
• Demonstrated ability to supervise staff, manage operational matters, and solve problems.
• Excellent organizational, time management, and communication skills.
• Strong technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting, and reporting, including strong financial skills with knowledge of GAAP.
• Work authorization (required)

In addition to base compensation, significant incentive pay and full benefits packages are available. 

Annual salary range: $160,000 - $180,000

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