Customer Care Team Lead — AI Tools & Process Improvement
Cox
Cox is seeking a Lead Customer Care Specialist in Phoenix to lead a team of Customer Care Specialists and ensure exceptional service across all channels. The role combines advanced technical support with continuous improvement, acting as the first contact for escalations and partnering with cross-functional teams to enhance tools, training, and processes. The ideal candidate will have extensive customer service experience, strong communication skills, and a track record in process optimization. #J-18808-Ljbffr Cox
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Care Team Lead — AI Tools & Process Improvement in Phoenix, AZ vacancy
- Cox Automotive leads a Customer Care team to deliver exceptional service across channels. The... ...escalations, while driving ongoing process improvements. You will collaborate with... ...Workforce Management to optimize tools, training, and AI-powered interactions, ensuring high...Process improvement
- A leading live shopping platform is seeking a team leader for its Customer Experience team in Phoenix, AZ. The role requires strong... ...metrics, and implementing process improvements. Ideal candidates should have... ...a solid understanding of tools like Zendesk and Sigma. This...Process improvementRemote jobWork from home
$173.66k - $284.58k
...Technology Platform team and contribute to... ...industry-leading process technologies and cutting... ...market. As an EDA Tools Software Engineer,... ...Virtuoso or Synopsys Custom Designer.Proven... ...in driving process improvements or innovation initiatives... ...for the AI era, enabling our...Process improvementFull timeLocal areaImmediate startShift work- Shoptalk is seeking a motivated AI Process Improvement Analyst to enhance operational efficiency within the... .... This position entails leveraging AI tools, monitoring customer service interactions, and collaborating across teams to identify and resolve operational challenges...Process improvementFlexible hours
- ...As a remote co‑located team, we’re inspired by... ...through commerce. Role The Customer Experience team is... ...user experience through process improvement, order management, and... ...quality experience. Lead team performance and drive... ...phone and internet Care benefits Monthly...Process improvementWork at officeLocal areaRemote workWork from homeHome officeShift work
$48 - $58 per hour
...Manager to join the team for a great long... ...opportunity!Job Description:Lead and oversee daily... ...service metrics, customer satisfaction, and... ...issues, and process improvement opportunities to... ...Artificial Intelligence (AI): We may use... ...reviewed using AI tools.Job SummaryJob number...Process improvementContract workTemporary work- ...change management, process improvement, and technology.... ...how we support and care for our people. Our... ...disciplines, our teams design and deliver... ...trusted business tool that improves decision... ...CRM champions/leads.Identify opportunities... ..., integrations, AI, and emerging...Process improvementWork at office
$211.4k - $298.44k
...Manufacturer (IDM) to a leading foundry service... ...to customers worldwide. Our... ...focusing on yield improvement, performance optimization... ...for improving process capability for... ...join our our team within MDCE.... ...data, resolve tool and process... ...leadership for the AI era, enabling...Process improvementFull timeWork experience placementLocal areaImmediate startWorldwideShift work$24.23 - $36.35 per hour
...Lead Customer Care Specialist Company: Cox Automotive - USA... ...support to a team of Customer Care Specialists... ...support, and continuous improvement responsibilities. The... ...teams to enhance processes, tools, and training. Primary... ...and optimize AI-powered tools (chatbots...Process improvementHourly payRemote workVisa sponsorshipFlexible hoursShift work- ...Description The Director of Customer Service oversees the... ...is responsible for leading diverse teams across the US as well... ...opportunities for improvement. Partner with teams... ...operations. Drive continuous process improvement... ...with customer support tools and software (i.e. CRMs...Process improvementFlexible hours
SightPlan
Phoenix, AZ3 days ago - ...the Virtual Property Desk, handling North America claims with digital tools, AI-enabled estimation, and virtual inspections. This in-office role focuses on accurate loss analysis and excellent customer service. You will manage both personal and commercial property losses...Work at office
- ...This role emphasizes desk claim handling with virtual inspections, AI tools, and collaboration with approved vendors to assess and adjust... ...enabled environment, provide best-in-class service, and be part of a team focused on accuracy and efficiency in claim resolution. #J-1880...
- ...SunSource company, is a leading provider of... ..., and water processing, we bring deep technical... ...-solving helps customers overcome their... ...As the Customer Care Manager at... ...operations, developing team members, improving processes, and... ...intelligence (AI) tools to support parts...Process improvement
Heitek Automation
Phoenix, AZ1 day ago $118.4k
...seeking a visionary AI Architect to... ...engineering team. The architect... ...as Code (IaC) tools like Terraform... ...architectural patterns and lead technical... ...to business customers in defining or... ...designing business processes, functions and... ...significant improvement programs, taking...Process improvementFor contractorsLive inLocal areaHighmark Health
Phoenix, AZ1 day ago- ...Client Onboarding, you’ll lead a small onboarding team that implements GoIQ... ...Own and continuously improve BizIQ's structured... ...client updates using tools such as PowerPoint or... ...documented, scalable processes and playbooks that... ...Hands-on leadership of AI and automation tools...Process improvement
BizIQ
Phoenix, AZ2 days ago $138.45k - $218.88k
...implement, and measure AI-powered solutions that improve efficiency,... ...engineering, business process analysis and... ...Innovation (KI) team, the K&I Program... ...deploy scalable AI tools and workflows in... ...Management & Execution Lead end-to-end... ...holidays, and family care benefits. More...Process improvement- ...Interactive, based in Phoenix, AZ, seeks an Operations Manager — Customer Success to lead onboarding, account management, and support operations for a growing customer base. You will drive process improvements, mentor frontline staff, and ensure campaigns align with...Process improvement
- ...Industrial Technologies is hiring a full-time Customer Service Manager in Phoenix, AZ. You will lead the service center team, drive day-to-day operations, and partner... .... A strong emphasis on communications and process improvement is evident throughout the role. #J-18808-...Process improvementFull time
- The US Tool Group is seeking a Technical Product Specialist in Phoenix, AZ... ...cutting tool applications and process improvements across our manufacturing customers. You will interpret prints, analyze... ...Excel/PowerPoint, and the ability to lead projects with minimal supervision...Process improvement
- ...Director - Customer Service Hot Job PHOENIX... ...customer service team. This position... ...support, payment processing, workforce management... ...process improvement. The Director develops... ...Leadership & Operations Leads the customer... ...management tools, customer information...Process improvementFull time
- ...Presence is building the AI growth platform for... ...we empower the world's leading real estate agents... ...world‑class marketing tools and services, and access... ...talented and growing team. In this role, you'll... ...and has a passion for process improvement and operational excellence...Process improvementWork at office3 days per week
- ...-growing company building AI and automation systems to improve client outcomes and retention... ...and GTM enablement, process building, and optimization... ...to align cross-functional teams to drive continuous improvement... ...have experience with AI tools and automation platforms,...Remote work
$140k - $192.5k
...that helps our customers manufacture... ...world - like AI and IoT. If you... ...empower our team to push the... ...a supportive leading global company... ...Materials, we care about the... ...as an Epitaxy Process or Equipment... ...product or service improvements . Solves... ...ProgramsResolves complex tool issues...Process improvementFull time$120k
Director, Voice of Customer/CX- Financial Services Phoenix... ...of Customer (VoC) to lead and elevate their... ...insight and continuous improvement initiatives. This is a... ...analysis, closed‑loop processes). Oversee NIGO and quality... ..., and visualization tools. Lean, Six Sigma, or...Process improvementLocal areaImmediate startMonday to Friday- ...Join our Technology Team as an Identity and... ...management solutions, leads the design of... ...managementArchitects, implements, and improves secure identity... ..., EDR, and SIEM tools, and develops... ...-as-code to drive process improvement and... ...Fundamental understanding of AI model...Process improvementFull timeRemote workFlexible hours
- ...company built to improve the human... ...molecular science and AI. By combining whole... ...Sr. Dir. of Customer Service Excellence role will lead a high-impact transformation... ...high-performing teams and an operation... ...of people, process, and performance... ...data-driven tools; identify trends...Process improvementFull timeLive inWork at officeFlexible hoursWeekend workAfternoon shift
- ...innovative Digital Delivery Lead to join our Transmission... ...candidate will champion process improvement by implementing industry-... ...and develop custom tools, automations, and AI integrations to elevate our... ...are delivered to project teams.Primary ResponsibilitiesAct...Process improvementWork at office
$100k
...service technology solutions team that empowers... ..., cybersecurity, data, AI, and managed services to... ...corrective actions. Lead technical meetings, document... ...and drive continuous process improvement. Mentor junior PMs and... ...or similar PSA tools Key Skills: Executive...Process improvementFull timePhoenix, AZmore than 2 months ago- ...more data centers, leading performance... ...enhancements. Drives process improvements by partnering... ...leads on-the-ground teams in incident... ...and monitoring tools to mitigate risks... ...to life-saving care. And with AI embedded across... ...services, we help customers turn that promise...Process improvementFlexible hours
Oracle
Phoenix, AZ3 days ago - ...transform social care! Our AI-powered... ...The result is improved access to care,... ...roadmap progress, customer implementations... ...to-end delivery process across Engineering... ...AI, and Product teams. Drive sprint... ...architect, technical lead, or other... ...work management tools to coordinate delivery...Process improvementRemote work
GrabJobs
Phoenix, AZ2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Team Lead — AI Tools & Process Improvement. Be the first to apply!
Related searches
- customer experience team leader Phoenix, AZ
- customer success lead Phoenix, AZ
- customer service team manager Phoenix, AZ
- customer success coordinator Phoenix, AZ
- customer success team lead Phoenix, AZ
- customer service team lead Phoenix, AZ
- customer experience lead Phoenix, AZ
- customer service coordinator Phoenix, AZ
- care coordinator Phoenix, AZ
- advance care planning coordinator Phoenix, AZ