Customer Care Team Lead — AI Tools & Process Improvement
Cox
Cox is seeking a Lead Customer Care Specialist in Phoenix to lead a team of Customer Care Specialists and ensure exceptional service across all channels. The role combines advanced technical support with continuous improvement, acting as the first contact for escalations and partnering with cross-functional teams to enhance tools, training, and processes. The ideal candidate will have extensive customer service experience, strong communication skills, and a track record in process optimization. #J-18808-Ljbffr Cox
Vacancy posted 2 days ago
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