Customer Care Team Lead — AI Tools & Tech Support
CAI Cox Automotive Corp Svcs., LLC
Cox Automotive leads a Customer Care team to deliver exceptional service across channels. The Lead Customer Care Specialist provides leadership, onboarding, and advanced technical support, including fraud-related escalations, while driving ongoing process improvements. You will collaborate with Product, Engineering, QA, and Workforce Management to optimize tools, training, and AI-powered interactions, ensuring high-quality customer experiences and measurable performance results. #J-18808-Ljbffr CAI Cox Automotive Corp Svcs., LLC
Vacancy posted 3 days ago
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