Customer Care Lead: Coaching, AI Tools & Escalations
Cox Automotive Inc.
Cox Automotive Inc. is seeking a Lead Customer Care Specialist to provide leadership and operational support for a team of Customer Care Specialists. You will combine advanced technical support with continuous improvement duties and act as the first point of contact for frontline agents, handling complex escalations and partnering with cross-functional teams to enhance processes, tools, and training. The role emphasizes coaching, onboarding, and training, with a focus on empowering the team, #J-18808-Ljbffr Cox Automotive Inc.
Vacancy posted 2 days ago
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