Workplace Experience Manager

Workplace Experience Manager

Help shape how people-experience is delivered at the frontier of AI. We are looking for an operationally fluent, people-first Workplace Experience Manager to lead the East Coast regional portfolio, centered on NYC and DC, with a national mandate to help standardize workplace experience and steward a quintessence of workplace hospitality. This is a role for someone who can turn ambiguity into a clear operating model: spotting patterns in the work and stakeholders, translating them into standards, and making excellent service repeatable. You will lead a strong team workplace experience team, triage service requests, and help create an experience that stays welcoming, reliable, and ready for what comes next. This role will report to the Director of Workplace Experience and be based in New York City. This is an in-office position 8:00AM to 5:00PM, Monday through Friday.

In This Role, You Will

• Lead day-to-day workplace experience operations across NYC and DC, including reception, events, triage workplace tickets, hospitality, and service recovery.
• Turn frontline learning, service data, and stakeholder feedback into practical SOPs, service standards, training, and measurable improvements.
• Lead the planning and execution of the East Coast workplace experience in partnership with the West Coast and cross-functional leaders.
• Create and implement site-specific standards for NYC and DC that bring the national model to life while respecting local needs.
• Lead, nurture, and inspire a high-performing team across events, reception, and workplace request intake and service triage.
• Build trusted partnerships, solve complex issues with sound judgment, and keep safety, continuity, and service quality at the center of the operation.
• Build relationships and trust both with stakeholders and your team. To stakeholders, you will be a symbol of leadership, flawless execution, and a strong listener. To your team, you will be a symbol of advocacy, standards, and accountability.

Requirements

• 5+ years of experience in workplace experience, hospitality, facilities operations, events, or a comparable high-expectation service environment.
• 3+ years of people leadership experience, including coaching, performance management, staffing, and team development.
• A proven ability to turn ambiguity, data, and frontline learning into clear standards, useful insight, and measurable improvement.
• Experience leading multi-site operations, standardization, change management, or service transformation.
• Communicate clearly, build trust quickly, and influence across teams without relying only on formal authority.
• Use tools such as Google Workspace, Slack, and Jira to keep work visible, organized, and improving.
• Comfortability and passion to both utilize and learn ever evolving AI tools.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This role supports NYC and DC and includes travel as needed between East Coast sites and for national standardization work. Additional sites may be added to the portfolio for this role to oversee.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Manager position is $120,000 annually [or $57.69 per hour] and the maximum salary for the Workplace Experience Manager position is $125,000 annually [or $60.10 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).