Customer Service & Phone Sales Representative

Job Description

Job Description

Benefits:

• Company parties
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Training & development

Atlantic Cigar Company

Job Type: Full-Time
Schedule: Monday – Friday, 10:00 AM – 6:00 PM
Starting Pay: $16.00 per hour
Work Location: On-Site
Address: 601 General Washington Avenue, Norristown, PA 19403

Job Description

Atlantic Cigar Company is seeking a friendly, dependable, and motivated individual to join our team as a full-time Customer Service & Phone Sales Representative.

As an established online retailer of premium cigars, we pride ourselves on offering an extensive product selection, competitive pricing, and exceptional customer service.

The ideal candidate will be comfortable speaking with customers over the phone, navigating computer systems, processing orders, and resolving customer service inquiries. Strong communication skills, attention to detail, and a positive attitude are essential.

No previous cigar knowledge is required! We are happy to train the right individual.

Key Responsibilities

• Answer incoming customer calls in a friendly and professional manner.

• Assist customers with placing orders over the phone.

• Accurately enter and process customer orders using computer-based ordering systems.

• Answer questions regarding product availability, pricing, shipping, and order status.

• Resolve customer service concerns, including order discrepancies, returns, and shipping issues.

• Navigate multiple computer programs to access customer accounts, review orders, and provide information.

• Communicate with other departments to ensure customer satisfaction.

• Learn about our cigar products to better assist customers with questions and recommendations.

• Perform additional customer service and administrative tasks as needed.

Qualifications & Skills

• Strong computer skills are required , including typing, data entry, email, and navigating multiple software programs.

• Excellent verbal communication and customer service skills.

• Comfortable handling a high volume of incoming phone calls.

• Ability to multitask while maintaining accuracy and attention to detail.

• Strong problem-solving and organizational skills.

• Professional, patient, and friendly demeanor.

• Dependable, punctual, and able to work well with others.

• Previous customer service, call center, retail, or phone sales experience is preferred but not required.

• No cigar industry experience necessary. Product training will be provided.

Work Environment

This is a full-time, on-site position at Atlantic Cigar Company, with scheduled hours from 10:00 AM to 6:00 PM.

Our facility contains premium cigars and other tobacco products. Cigar smoking may occur on the premises at times, and employees may occasionally be exposed to cigar smoke during their workday.

What We Offer

• Starting pay of $16.00 per hour.

• Full-time employment.

• Scheduled hours of 10:00 AM to 6:00 PM.

• Training on our products and ordering systems.

• Friendly, team-oriented work environment.

• Opportunity to develop customer service and product knowledge.

• Work with an established company in the premium cigar industry.