Bilingual Quality Assurance & Customer Experience Lead
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Quality Assurance Specialist in Hartford, CT, to monitor customer interactions and improve quality standards. The ideal candidate will have over 8 years of experience in call center quality assurance and demonstrate exceptional customer service skills. You will analyze customer feedback and develop training materials to enhance agent performance. This role requires a proactive approach to quality improvement, the ability to collaborate with diverse teams, and effective communication skills. A background in using call monitoring software is highly desirable, along with an Associate’s Degree or equivalent experience. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 4 days ago
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