Print Service Support Technician

Job Description

Job Description

Pay Range: $28.00hr - $32.00hr

Job Overview:

Our organization is seeking a skilled and customer-focused Support Technician to join the IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, be detail-oriented, and demonstrate a commitment to delivering high-quality customer service and support. The role will support the organization's print service offering. Previous experience and knowledge of printers is preferred. The ideal candidate will have help desk ticket handling experience as well as print environment knowledge.

Skills Required:

• Microsoft 365.
• Strong communication and interpersonal skills and detail oriented.
• Strong analytical and troubleshooting skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
• Commitment to delivering high quality end user support and customer service.
• Experience in a help desk or technical support role.
• Knowledge of IT systems.
• Knowledge of print services environment.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.