IT Print Service Support Technician - Richmond, VA - Hybrid
Brandon Consulting Associates Inc
Local candidate only.
In person interview only.
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
ABOUT THE ROLE
The client is seeking a skilled and customer-focused Support Technician to join their IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required/Desired Skills
| Skill Required /Desired Amount Experience you have in years | ||
| Microsoft 365 | Required | 5 |
| Strong communication and interpersonal skills and detail oriented | Required | 5 |
| Strong analytical and troubleshooting skills | Required | 5 |
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 |
| Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 |
| Commitment to delivering high quality end user support and customer service | Required | 5 |
| Experience in a help desk or technical support role. | Required | 5 |
| Knowledge of IT systems | Required | 5 |
| Knowledge of print services environment | Desired | 2 |
Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.
Vacancy posted 1 day ago
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