Office Manager - Bellaire

Job Description

The Enrichery is looking for a warm, highly organized Office Manager to help lead the client experience and daily operations of our Bellaire location. The Enrichery provides one-on-one Academic Coaching, Executive Functioning support, test preparation, and college admissions services. We have been named a Houston Chronicle Top Workplace in both 2025 and 2026, ranked the #3 Best Place to Work in Houston, and recognized on the Inc. 5000 list of America's fastest-growing private companies. About the Role The Office Manager is both the welcoming face of the location and the person who makes sure its daily operations translate into strong business results. You will greet students by name, talk with parents in the lobby, help new families feel comfortable, and model the warm, attentive behavior we expect from our entire team. You will also own the schedules, systems, follow-ups, and operational details that keep our location full, responsive, accurate, and running smoothly. Your work directly affects the family experience, employee productivity, client retention, and location revenue. This role is ideal for someone who genuinely enjoys people and also finds satisfaction in creating order, following through on details, and making sure important tasks do not fall through the cracks. The DirectorOffice Manager Partnership The Location Director and Office Manager work as a complementary leadership team with distinct areas of ownership. The Director focuses primarily on growing the location, developing employees, and strengthening client relationships. The Office Manager provides the operational discipline that turns those priorities into results. You will not simply wait for the Director to assign tasks. You will know what needs to happen each day, monitor important numbers, anticipate routine needs, and follow through until issues are resolved. When the Office Manager is doing the job well, the Director can confidently focus on leading and growing the location because the operational details are under control. What You'll Own A Warm and Welcoming Client Experience Serve as a primary face of the location by warmly greeting students, parents, and employees, building genuine relationships with families and staff Model The Enrichery's expectations for hospitality, professionalism, and care Notice when someone needs assistance and step in without waiting to be asked Respond to client questions and concerns with patience, good judgment, and appropriate urgency Scheduling, Capacity, and Client Retention Ensure new families move smoothly from enrollment to their first scheduled session Maintain accurate student and Academic Coach schedules, maximizing employee and student schedules Communicate schedule changes clearly and resolve conflicts promptly Prevent scheduling errors through careful review and follow-through Proactively address cancellations and help preserve sessions whenever possible New Families, Billing, and Systems Ensure every new family receives timely follow-up Maintain accurate information in CRM, Monday.com, and The Enrichery's scheduling system Keep active opportunities and client records current as families enroll, complete services, or decide not to move forward Follow up on unpaid invoices and help maintain accurate client accounts Track open tasks, deadlines, and follow-ups through completion Maintain clear checklists, procedures, and operational documentation Monitor scorecard results and take action when an important number is off track Office and Team Leadership Keep the office clean, organized, well-stocked, and ready for students Cleaning duties may include cleaning floors and bathrooms Manage office supplies responsibly and stay within established spending guidelines Prepare the location for meetings, events, and important client activities Support consistent employee onboarding and offboarding Communicate important operational information to the Location Director and team How Success Is Measured A successful Office Manager helps the location achieve: A consistently warm, organized, and professional experience for every family Accurate, maximized coach and family schedules Prompt follow-up with every new family Minimal unpaid invoices Fewer cancellations and more sessions preserved Accurate, up-to-date information across company systems Responsible management of office expenses You'll Thrive in This Role If You Are Warm and approachable: You genuinely enjoy talking with students, parents, and coworkers and helping people feel welcome. Highly dependable: When you say you will handle something, others can trust that it will be completed. Detail-oriented: You notice errors, missing information, and unfinished tasks before they create larger problems. Organized: You naturally keep track of schedules, deadlines, follow-ups, and recurring responsibilities. Process-driven: You appreciate clear expectations, established procedures, checklists, and consistent routines. Thorough and accurate: You care about completing work correctlynot simply completing it quickly. Proactive: You notice what needs attention and take appropriate action without waiting for direction. Calm and steady: You can manage changes, competing priorities, and client concerns without becoming scattered. Service-minded: You take pride in making things easier and better for families and coworkers. Comfortable with numbers: You understand that schedules, fulfillment, cancellations, and unpaid invoices affect the health of the location. Team-oriented: You enjoy being a trusted counterpart who helps the Director and the entire location succeed. Requirements Qualifications Previous experience in office administration, operations, scheduling, hospitality, customer service, or team support required Strong working knowledge of Google Workspace Comfort learning and working within CRM, project-management, and scheduling systems Strong written and verbal communication skills Professional judgment and discretion when handling confidential information Ability to navigate difficult client situations with patience and professionalism Schedule This is a full-time, in-person position: MondayThursday: 1:30 p.m. 9:30 p.m. Sunday: 9:30 a.m. 6:30 p.m. Hours may be adjusted during the summer based on regional client demand. Benefits 80 hours of paid time off Ten paid days during the Christmas holiday Three paid days at Thanksgiving Two paid days during spring break Paid day off for your birthday Paid July 4 holiday Health, dental, vision, and short-term disability insurance Employee discount on Enrichery services Professional development opportunities Physical Requirements Ability to lift, carry, and move up to 15 pounds occasionally